SERVICE WRITER- CONSTRUCTION EQUIPMENT

Arnold-Machinery-Company; Phoenix (AZ); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Paid Sick Leave

Paid Vacation

Paid Holidays

Medical Premium for you and family

401K/Roth with company match

Bonus Programs

Job summary

Arnold Machinery is seeking a Service Writer / Admin to coordinate service jobs, verify closures, and assist customers with machinery needs. The role emphasizes accurate documentation, warranty verification, and timely communication with customers.

Ideal candidates have a high school diploma or equivalent, strong Excel/Word skills, and a proactive, detail-oriented approach. Strong organizational abilities and the capacity to manage field service coordination are valuable in this role.

Qualifications

• Proactive attitude with a strong work ethic and ambition.
• Exceptional attention to detail and independent problem-solving.
• Proficiency in Microsoft Excel and Word; solid math skills.

Responsibilities

• Write up, monitor, and review service jobs to ensure proper closures.
• Determine machine warranty status and communicate coverage to customers.
• Ensure repairs are completed within quoted labor hours and manage authorizations.

Skills

Proactive attitude

Attention to detail

Problem solving

Excel

Word

Education

High School Diploma or equivalent

Tools

Microsoft Excel

Microsoft Word

Job description

Job Title: Service Writer / AdminLocation: Arnold MachinerySigning Bonus: $2,000Position Overview:At Arnold Machinery, we are committed to delivering exceptional customer satisfaction through a team of dedicated machinery support professionals. As a Service Writer / Admin, you will play a key role in upholding our reputation for excellence. You’ll be responsible for coordinating service jobs, ensuring accurate job closures, and helping customers with their machinery needs.Key Responsibilities:Service Documentation & Job Closures: Write up, monitor, and review service jobs, ensuring they are properly closed.Warranty Management: Determine machine warranty status and communicate accurately with customers regarding warranty coverage.Repair Oversight: Ensure repairs are completed within the quoted labor hours.Authorization Management: Follow proper authorization procedures for all service jobs.Customer Interaction: Communicate with customers to assess service needs, prioritize requests, and determine urgency.Field Service Coordination: Schedule and dispatch field service technicians to customer jobs based on priority.Warranty Verification: Advise customers on warranty status before starting service. If warranty status is unclear, notify customers that charges will apply until confirmed.Work Scheduling & Updates: Collaborate with the Service Manager to review daily work schedules, prioritize tasks, and track parts deliveries and job completion deadlines.Timecard Management: Process timecards for technicians and maintain detailed service reports.Non-Essential Job Functions:Invoice Review: Compare final invoices to service proposals to ensure customer satisfaction.Administrative Support: Assist with general administration within the Service Department.Desired Skills & Qualifications:We’re looking for candidates who have:A proactive attitude with a strong work ethic and ambition.Exceptional attention to detail, with the ability to problem-solve independently.Proficiency in Microsoft Excel and Word, with solid mathematical skills.Physical Demands & Working Conditions:This role requires:Ability to sit for extended periods while managing paperwork and answering phones.Frequent walking and mobility, including through uneven terrain.Strong communication skills, both in-person and over the phone or radio.Education & Experience:High School Diploma or equivalent required. Relevant experience can substitute for educational requirements.Benefits:At Arnold Machinery, we offer a comprehensive benefits package, including:Paid Sick LeavePaid VacationPaid Holidays100% Company-paid Medical Premium for you and your familyDental and Vision Plans401K/Roth with company matchQuarterly and Yearly Bonus ProgramsCompany Stock for associates with 5+ years of serviceEqual Opportunity Employer:Arnold Machinery is an equal opportunity, affirmative action, and right-to-work employer. We do not discriminate based on physical or mental disability where reasonable accommodations can be made.Arnold Machinery participates in E-Verify.