Service Writer - Bus & Fleet Service Coordinator

Master's Transportation, Inc.

Kansas City, Northern (MO, KY)

Hybrid

USD 25,000 - 36,000

Full time

14 days+

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Benefits offered by this job

Paid time off

Health insurance options

401(k) with company match

Flexible Spending Account and Health (

Employee discounts

Job summary

Master’s Transportation, Inc. is seeking a Service Writer Representative in Kansas City, MO to ensure top-tier customer service for bus and fleet service needs. The role involves documenting concerns, communicating with tech teams, and generating precise service estimates.

You will manage work orders, assist with warranty paperwork, and maintain accurate records of service activities and payments. This full-time, non-exempt position offers daytime hours, growth opportunities, and a focus on

Qualifications

High School diploma or GED is required.
1-5 years of Service Writer experience preferred.
Able to read and follow written and verbal instructions.

Responsibilities

Engage with customers to accurately assess and document their concerns regarding buses and service needs.
Explain service options and timelines; act as liaison between customer and technician to ensure clear communication of issues and solutions.
Provide accurate estimates for services, repairs, and parts; recommend additional services based on inspection results.
Create and manage work orders for service requests and ensure warranty/documentation paperwork is completed.
Coordinate with technicians to prioritize and schedule work; manage the service calendar to optimize workflow.