Bus Service Writer & Customer Solutions Specialist

Master's Transportation; Kansas City (MO); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

Paid time off

Medical Insurance

Life Insurance

Disability Insurance

401(k) with match

FSA/HSA options

Employee discounts

Growth opportunities

Referral bonuses

Job summary

Master’s Transportation is seeking a Service Writer Representative to act as the primary liaison between customers and technicians, accurately documenting concerns and coordinating service tasks.

You will create work orders, provide clear estimates, and manage the service calendar to ensure timely completion. The role emphasizes excellent customer service, communication, and attention to detail.

Qualifications

• High School diploma or GED required; minimum 1–5 years in Service Writer role preferred.
• Ability to read and follow written and verbal instructions.
• Experience in the bus industry or automotive repair background a plus.

Responsibilities

• Engages with customers to assess and document concerns regarding buses and service needs.
• Explains service options and timelines; liaises between customer and technician for clear communication.
• Provides accurate estimates for services, repairs, and parts; writes detailed repair orders (ROs).
• Schedules appointments and manages the service calendar to optimize workflow.
• Keeps customers informed about progress and delays; handles complaints professionally and empathetically.

Skills

Customer Service

Technical Skills

Communication Skills

Organizational Skills

Detail-oriented

Teamwork

Education

High School diploma or GED

1–5 years of Service Writer experience

Able to read and follow written & verbal instructions

Job description

Master’s Transportation is seeking a Service Writer Representative to act as the primary liaison between customers and technicians, accurately documenting concerns and coordinating service tasks.

You will create work orders, provide clear estimates, and manage the service calendar to ensure timely completion. The role emphasizes excellent customer service, communication, and attention to detail.