Bus Service Writer & Customer Experience Specialist

Masters Transportation; Kansas City (MO); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Generous PTO

Medical/Dental/Vision

Life Insurance

Disability Benefits

401(k) with match

HSA/FSA

Employee discounts

Growth opportunities

Job summary

Master’s Transportation in Kansas City, MO is seeking an Automotive Service Writer Representative to join our team. The role involves communicating with customers to identify bus service needs, scheduling work with technicians, and providing clear explanations of services and charges.

Full-time, Monday–Friday daytime hours, hourly pay in the $23–$28 range. The ideal candidate will assess concerns, provide service options, generate repair orders, and maintain accurate records while ensuring

Qualifications

• High School diploma or GED.
• 1-5 years of Service Writer experience.
• Able to read and follow written and verbal instructions

Responsibilities

• Engages with customers to accurately assess and document their concerns regarding their buses and service needs.
• Explains service options and timelines to customers and is the liaison between the customer and technician to ensure clear communication of issues and solutions.
• Provides accurate estimates for services, repairs, and parts.
• Creates and manages work orders for service requests.
• Keeps customers informed about the progress of their service and any delays or updates.

Job description

Master’s Transportation in Kansas City, MO is seeking an Automotive Service Writer Representative to join our team. The role involves communicating with customers to identify bus service needs, scheduling work with technicians, and providing clear explanations of services and charges.

Full-time, Monday–Friday daytime hours, hourly pay in the $23–$28 range. The ideal candidate will assess concerns, provide service options, generate repair orders, and maintain accurate records while ensuring