Service Writer-Bozeman

Kolar-Tire-; Bozeman (MT); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Pay rate: $20–$30/hour

PTO & holidays

Health insurance

Advancement opportunities

Job summary

Kolar Tire & Auto in Bozeman, MT is seeking a Service Writer to be the first contact for customers. You will write repair orders, prepare estimates, and coordinate with technicians to ensure timely, accurate service.

This role requires strong communication, attention to detail, and the ability to multitask in a busy shop environment. We offer competitive pay, PTO/holidays, health insurance, and room for advancement.

Qualifications

• High school diploma or equivalent.
• Prior automotive service writing experience preferred; training will be provided.
• Strong communication and interpersonal skills.

Responsibilities

• Create customers warmly and listen to their automotive concerns.
• Write accurate and detailed repair orders.
• Provide service estimates and explain recommended repairs and maintenance.
• Coordinate with technicians to ensure timely completion of work.
• Communicate progress and updates to customers throughout their repair process.
• Handle customer inquiries, concerns, and complaints professionally.
• Maintain organized service records and documentation.
• Assist with scheduling appointments and managing shop workflow.

Skills

Communication skills

Interpersonal skills

Multitasking

Customer service

Attention to detail

Education

High school diploma or equivalent

Job description

Kolar Tire & Auto is seeking a friendly, organized, and detailed-oriented Service Writer to join our team in Bozeman, Montana. As a Service Writer, you will be the first point of contact for our customers, assisting them with their automotive service needs. You'll create service estimates, coordinate with technicians, and ensure exceptional customer experiences throughout the repair process.

Key Responsibilities

• Create customers warmly and listen to their automotive concerns
• Write accurate and detailed repair orders
• Provide service estimates and explain recommended repairs and maintenance
• Coordinate with technicians to ensure timely completion of work
• Communicate progress and updates to customers throughout their repair process
• Handle customer inquiries, concerns, and complaints professionally
• Maintain organized service records and documentation
• Assist with scheduling appointments and managing shop workflow

Qualifications

• High school diploma or equivalent
• Additional automotive or customer service training is a plus
• Prior experience in automotive service writing preferred (but we will train the right candidate)
• Strong communication and interpersonal skills
• Ability to multitask in a fast-paced environment
• Basic computer skills and knowledge of automotive repair terminology

Physical Requirements

• Ability to sit, stand for periods of time, and move around the shop and office areas
• Lifting of items up to 25 lbs

Benefits

• $20-30/hour, depending on experience
• Paid time off and holidays
• Health insurance and benefit options available
• Opportunities for advancement within the company

This position is currently accepting applications.

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.