Service Writer/Advisor

Shoals Outdoor Sports Inc; Tuscumbia (AL); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health Insurance

Dental & Vision

Life Insurance

AD&D

Disability Insurance

Vacation & Sick Days

Job summary

Shoals Outdoor Sports Inc in Tuscumbia, AL, is seeking a Service Advisor with a passion for the ATV/UTV community. You will greet customers, log vehicle concerns, and work with technicians to discuss repairs and part options.

This fast-paced dealership values excellent customer service, clear communication, and the ability to coordinate scheduling, warranty questions, and payments, while building positive relationships to encourage repeat business. Prior dealership experience is preferred.

Qualifications

• Greet customers and log vehicle concerns.
• Explain repairs and parts options to customers.
• Coordinate with mechanics on repairs and scheduling.
• Answer questions about warranties, service outcomes and costs.
• Maintain accurate service records and approve repairs with customers.

Responsibilities

• Oversee the service department workflow and schedule.
• Call customers about service changes or pickup times.
• Maintain positive customer relationships for repeat business.
• Ensure proper parts ordering and availability for repairs.
• Coordinate with factory/extended warranty approvals when needed.
• Search catalogs for required parts and process payments.

Skills

Customer service

Communication

Organization

Multitasking

Sales

Job description

Shoals Outdoor Sports, one of the nation's largest volume powersport, lawn equipment and marine dealers is looking to expand our staff so that we may continue to provide top notch customer service to our growing customer base.

We are looking for hard working, career-minded, self-starting individuals with a passion for the ATV/UTV community and all things Polaris. Individuals must be customer friendly, prompt, able to communicate well between staff and customers, able to multi-task and enjoy an energetic and fast paced environment.

If this sounds like you, then we urge you to apply and join one of the best and fastest growing dealerships in the Southeast.

GREAT Pay & Benefits in return for GREAT Experience & Drive!

Service Advisor Experience Preferred

POSITION AVAILABLE IN TUSCUMBIA

Job Requirements

• Greeting customers and listing all vehicle concerns and information.
• Consulting with mechanics regarding necessary repairs and possible alternatives to repairs.
• Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers.
• Answering questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up.
• Providing customers with information and advice on warranty protections, repairs needed, and maintenance needed.
• Overseeing the service department’s workflow and schedule.
• Calling customers to advise them about service changes or vehicle pick-up times.
• Maintaining positive customer relationships to ensure repeat business.
• Ensuring all details on services rendered and costs are related to customers and processing their payments.
• with service technicians about parts ordering and ensuring parts are available when needed.
• Submitting and receiving approval from factory and extended warranty for repairs needed.
• Searching digital catalogues for needed parts for repairs, ordering needed parts if not available in store.
• Prior dealership experience preferred
• Strong organization skills a must
• Excellent communication skills a must
• Stable work history
• Good driving record required
• Drug Free

Must Have

• Urgency and Accountability
• Positive Attitude
• Strong Work Ethic
• Excellent Customer Service skills

Ability to work Independently

Benefits

• 2 weeks vacation pro-rated based on hire date the first year
• Paid sick days pro-rated based on hire date the first year
• BCBS Health Insurance - portion company paid
• Dental, Vision, Life, AD&D, Accident, Critical Illness, Short Term Disability
• Company paid life, AD&D and Long Term Disability