Service Writer/Advisor

BLUMENTHAL TEMECULA LLC; Monterey (CA); On-site; USD 45,000 - 145,000; Full time

Job summary

BLUMENTHAL TEMECULA LLC, operating as Mercedes-Benz of Monterey, is seeking a talented and experienced Service Writer/Advisor to join our All Star team. This full-time position is a rare opportunity to become part of a client-focused organization dedicated to exceptional service.

You will coordinate repair orders, communicate with technicians, and maintain detailed records, all while ensuring compliance with OEM standards. The ideal candidate will have strong organizational skills and previous experience in a dealership service setting.

Qualifications

• Exceptional attention to detail.
• Strong organizational skills with the ability to manage multiple tasks.
• Self-motivated with the ability to work independently.
• Analytical mindset to interpret data and address challenges.
• Excellent communication and interpersonal skills.
• Experience with dealership management systems preferred.
• Previous experience in a dealership service setting is a plus.

Responsibilities

• Coordinate and manage internal repair orders.
• Communicate with technicians and departments for timely repairs.
• Maintain records of work performed and parts used.
• Ensure compliance with OEM guidelines.
• Track vehicle movement through service processes.

Skills

Attention to detail

Organizational skills

Self-motivated

Analytical mindset

Excellent communication skills

Experience with dealership management systems

Job description

Job Details

Location: Mercedes-Benz of Monterey (0ZY41) - Monterey, CA 93940.

Position Type: Full Time.

Salary Range: $45,000.00 - $145,000.00 Commission/year.

Overview

Mercedes-Benz of Monterey is currently seeking a talented and experienced Service Writer/Advisor to be part of our All Star team! This is a rare opportunity to join our progressive, client focused organization as we prepare for our expansion. At Mercedes-Benz of Monterey, our culture is driven by the belief that exceptional client service is paramount to our success. We literally believe we earn our business one client at a time by building relationships that are sincere, long lasting and can endure the test of time.

Key Responsibilities

• Coordinate and manage internal repair orders for dealership-owned vehicles.
• Communicate effectively with technicians and other departments to ensure timely completion of repairs.
• Maintain detailed and accurate records of work performed, parts used, and time allocated.
• Ensure all warranty and internal work is compliant with OEM guidelines and documentation standards.
• Track vehicle movement through service processes and follow up on delays or parts availability.

Qualifications

• Exceptional attention to detail.
• Strong organizational skills with the ability to manage multiple tasks simultaneously.
• Self‑motivated with the ability to work independently and prioritize workload.
• Analytical mindset with the ability to interpret data and address challenges accordingly.
• Excellent communication and interpersonal skills.
• Experience with dealership management systems (CDK) preferred.
• Previous experience in a dealership service setting a plus.