Service Writer/Advisor

Riverview Chevrolet; McKeesport (Allegheny County); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Competitive wage compensation package

Healthcare benefits

401k retirement plan

Paid vacation

Employee pricing on vehicle repairs

Job summary

A well-established automotive dealership in McKeesport is seeking a motivated Service Writer. This role involves interacting with customers, scheduling appointments, and ensuring timely service completion. Ideal candidates should possess excellent communication skills, be able to multitask, and have a professional demeanor. The position offers a competitive wage and benefits package, along with opportunities for career development.

Qualifications

• Experience in automotive service or a related field is preferred but not required.
• Proficiency in computer systems and software.
• Punctuality and understanding to complete customer needs expediently.

Responsibilities

• Interact with customers to schedule service appointments.
• Communicate with technicians for timely completion of service.
• Provide accurate service estimates and explanations to customers.
• Maintain customer records and follow up on service recommendations.
• Handle warranty and customer-pay paperwork accurately and efficiently.
• Ensure clear, formal invoicing for charges to customers.
• Lead technicians and communicate time demands and expectations.
• Keep workstations clean and manage incoming calls and arrivals.

Skills

Excellent communication and customer service skills

Ability to multitask and prioritize

Professional and polite appearance

Computer literacy

Automotive service knowledge

Tools

CRM software

Job description

Riverview Chevrolet is looking for a motivated self starter to become a full time Service Writer at our Mckeesport location. We are growing and have increased our traffic in the lane each month this year and we are in need of success driven individual that can help us continue to grow. We are family owned and we have a strong belief in treating customers as they are our extended family. We will train applicants for the position but are looking for experienced people who have worked in a fast paced retail sales environment. This is a great opportunity to join a growing dealership with a very friendly and successful work environment.

Description of the role:

Riverview Chevrolet is seeking a dedicated Service Writer/Advisor to join our team in McKeesport, PA. This position plays a crucial role in ensuring excellent customer service and satisfaction.

Responsibilities:

• Interact with customers to schedule service appointments and address any inquiries
• Communicate with technicians to ensure timely completion of service
• Provide accurate estimates and explanations of services to customers
• Maintain customer records and ensure follow‑up on service recommendations
• Maintain all paperwork and documents for warranty and customer pay and close properly
• Following through on all customer service recommendations to assure professional completion
• Lead technicians as to inform them and make aware of time demands of customers and see them through
• Assure charges and billing is accurate and clearly stated to customer in formal invoice manner
• Keep a clean and organized work station and always be present to handle phone calls and customer arrivals

Requirements:

• Excellent communication and customer service skills
• Ability to multitask and prioritize in a fast-paced environment
• Experience in automotive service or a related field is preferred but not required
• Proficiency in computer systems and software
• Organized and able to track written RO and shop work being done
• Professional and polite appearance where customers come first
• Punctuality and the understanding to complete customers needs in expedient manner

Benefits:

• Competitive wage compensation package where you control opportunities
• Healthcare benefits
• Eye and dental benefits
• Supplemental insurance coverageavailable
• Health Savings Account
• We recognize a work life balance
• 401k retirement plan
• We advise in career development opportunities and advancement strategies
• Paid vacationUniforms
• Employee rates for personal vehicle repairs

About the Company:

Riverview Chevrolet is a well-established automotive dealership in McKeesport, PA, known for our commitment to customer satisfaction and quality service. Joining our team means being a part of a dynamic and supportive work environment dedicated to excellence. It also gives you the opportunity to develop and earn a great salary that you control. If you are interested in stability then call us now.