Service Writer/Advisor

Autonomous Auto Group; Georgia (VT); On-site; USD 70,000 - 81,000; Full time

Job summary

A leading automotive dealership in Marietta is seeking a motivated Service Writer to enhance customer satisfaction. The role involves writing service orders, assisting technicians, and managing customer interactions. Ideal candidates are enthusiastic, have strong communication skills, and are ready to work in a friendly, productive environment.

Qualifications

• Previous dealership experience is a plus.
• Must pass a pre-employment drug screening.

Responsibilities

• Writing service orders for customers bringing in boats.
• Assisting technicians with parts needed for jobs.
• Managing complaints and resolving customer grievances.

Skills

Customer Service

Communication

Enthusiasm

Tools

X-Time

DealerTrack

Job description

Service Writer

Pay: $70,000 base + commission

Looking for a motivated, high-energy Service Writer to join our Marietta Auto Sales service team. We aim to create a positive workplace that promotes the highest level of customer satisfaction for all service guests. We seek dedicated, enthusiastic, and motivated professionals who share our vision and passion.

We are looking for an experienced Automotive Service Advisor interested in working in a productive, safe, and professional environment. The responsibilities of this position include:

• Answering questions from customers and service providers, using your expertise to understand their issues and communicate effectively with staff for satisfactory service delivery.
• Scheduling appointments, processing orders, monitoring service progress, and handling customer complaints.

This is a full-time position with work hours from Monday to Saturday, 9 am to 6 pm.

Requirements

• Previous dealership experience is a plus but not required.
• Enthusiastic and energetic throughout the workday.
• Outgoing and friendly, especially when handling objections and writing service orders.
• Strong customer service skills.
• Excellent communication skills.
• X-Time experience is preferred but not required.
• DealerTrack experience is preferred but not required.
• Must pass a pre-employment drug screening.
• Valid driver’s license with a clean record.
• Ability to lift up to 50 pounds.

Responsibilities

• Writing service orders for customers bringing in boats or calling over the phone.
• Assisting technicians with parts needed for jobs.
• Billing out work orders upon job completion.
• Answering incoming and outgoing customer calls.
• Interacting with customers, listening to their questions and concerns, and providing timely responses.
• Educating clients about the company’s products, services, and offers.
• Following policies and procedures related to cash, credit card, check payments, and closing repair orders.
• Scheduling appointments, taking orders, monitoring service progress, calculating charges, and processing payments.
• Reviewing customer accounts and reporting changes to internal staff.
• Managing complaints, returns, and resolving customer grievances.
• Recording customer details and transactions.
• Serving as a link between customers and departments within the organization.

Marietta Auto Sales is a highly sought-after automotive dealership known for employee-friendly principles and practices. We offer a relaxed atmosphere and are looking for the right candidate to fill this position.