LATAM Remote Technical Writer

Pipe17; United States; Remote; USD 60,000 - 100,000; Full time

Job summary

Join a fast-growing, dynamic startup that is tackling real challenges in the e-commerce space. In this high-impact role, you will be responsible for creating and maintaining clear, user-friendly documentation that enhances the customer experience. Collaborate with product managers, engineers, and support teams to ensure that all content is actionable and regularly updated. This innovative firm values transparency and efficiency, offering a collaborative, remote-friendly environment where your contributions will directly shape the future of the company. If you are passionate about technical writing and e-commerce, this opportunity is perfect for you.

Benefits

Competitive compensation

Benefits

Opportunities for growth

Collaborative team environment

Qualifications

• 2-3+ years of experience in technical writing, preferably in e-commerce.
• Ability to engage with cross-functional teams for accurate documentation.

Responsibilities

• Develop and maintain documentation for core user journeys.
• Collaborate with teams to translate technical details into user-friendly content.

Skills

Technical Writing

Cross-Team Collaboration

Clear & Concise Writing

Content Structuring & Organization

Detail-oriented

E-commerce Knowledge

Tools

Figma

Markdown

HTML

Job description

Develop and maintain documentation for three core user journeys:

1. Day 0: Configuration & setup (for technical but non-developer users)
2. Day 1: Operational oversight (debugging, use cases, exception handling for non-technical users)
3. Developers: API documentation, SDK guidance, and building new integrations

• Externalize our SDK framework to make it accessible for outside developers.
• Establish a prescriptive, structured approach to cataloging and prioritizing fragmented knowledge.
• Ensure documentation is user-friendly, actionable, and regularly updated based on product changes and feedback.
• Collaborate with product managers, engineers, and support teams to gather technical details and translate them into clear, accessible content.
• Work with design tools like Figma, Markdown, and HTML as needed to enhance documentation clarity and accessibility.
• Research and analyze industry trends, competitor documentation, and customer feedback to continuously improve content.

Who You Are

• 2-3+ years of experience in technical writing (Semi-Senior/Senior).
• E-commerce knowledge (desirable): Understanding of order flows, integrations, and platforms like NetSuite, Shopify, 3PLs, etc.
• Content Structuring & Organization: Ability to categorize, index, and maintain documentation efficiently.
• Cross-Team Collaboration: Engages with engineering, product, success, and sales teams to gather accurate information.
• Clear & Concise Writing: Ability to make complex technical concepts accessible.
• Ecommerce background is a strong plus familiarity with logistics, integrations, and commerce operations.
• Ability to work resourcefully, without defaulting to buying tools as the first solution.
• Detail-oriented with a strong sense of urgency and a results-driven mindset.
• Excellent written and verbal communication skills able to translate complex technical concepts into clear, understandable content.
• Experience collaborating with engineering, product, and support teams to create user-focused documentation.

Target Background

We are particularly interested in candidates from companies known for strong documentation practices or those operating in ecommerce and SaaS, such as:

• Ecommerce Platforms: Shopify, BigCommerce, Salesforce Commerce Cloud, VTEX, Fabric
• Order & Inventory Management Systems: Linnworks, Cin7, Skubana
• Selling & Listing Tools: Channel Advisor, Seller Active, Feedonomics, Channel Engine, ProductsUp
• ERPs & WMSs: NetSuite, Acumatica, Extensiv, Logiwa, ShipStation, Shippo

Why Pipe17

• Fast-growing, dynamic startup solving real ecommerce challenges.
• High-impact role where your work will directly shape the customer experience.
• Collaborative, remote-friendly team that values transparency and efficiency.
• Competitive compensation, benefits, and opportunities for growth.