Service Writer

Kayser Ford Sauk City; Wisconsin; Vor Ort; USD 40.000 - 60.000; Vollzeit

Benefits dieser Stelle

Health, Dental, and Vision Insurance

Generous PTO

Paid Holidays

401k + Match

Opportunities for Advancement

Vehicle/service/parts discounts

Zusammenfassung

Kayser Ford Sauk City is seeking a Service Writer with automotive service advisor experience and a valid driver’s license to join our team in Wisconsin. You will meet with customers, determine needs, and oversee quality control while delivering exceptional service.

You will monitor vehicle progress, coordinate with technicians, promote retail promotions, and help maintain ethical standards and a professional image. The role offers opportunities for advancement and comprehensive health benefits.

Qualifikationen

• Valid driver’s license and clean driving record.
• Accredited training in service advisor skills, customer satisfaction, and quality control.
• Automotive service advisor experience.
• Ability to read, write and speak English fluently.
• Ability to concentrate and accomplish tasks despite interruptions.
• Multitasking skills.
• Proficient use of computers/business machines.

Aufgaben

• Meet with customers to determine repair and service needs.
• Increase customer satisfaction by building relationships.
• Maintain standards for ethics, professional image, orderliness, customer service, and community relations.
• Monitor progress of each vehicle and update customers frequently.
• Increase profitability by maximizing sales and promoting retail promotions.
• Oversee technicians, including time management, parts ordering, and job completion times.
• Oversee and participate in quality control.
• Assist in developing and documenting standard operating procedures.

Kenntnisse

Service advisor experience

Customer service

Multitasking

English fluency

Concentration

Computer skills

Ausbildung

Service advisor training

Quality control training

Customer satisfaction training

Jobbeschreibung

Job Summary:

We are looking for aService Writer to join our team! The right candidate will have automotive service advisor experience and a valid driver's licence. The day-to-day duties of this role include meeting with customers and determining their needs, providing excellent customer service, and overseeing quality control.

Benefits

• Health, Dental, and Vision Insurance
• Generous PTO
• Paid Holidays
• 401k + Match
• Opportunities for Advancement
• Huge vehicle, service and parts discounts
• And much more!

Responsibilities

• Meet with customers and determine their needs for repair and/or service of their vehicle issues
• Increase customer satisfaction by building customer relations
• Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service, and good employee and community relations
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Increase profitability by maximizing sales & executing retail promotions
• Oversee technicians working on customers’ vehicles, including their time management/efficiency, parts ordering, job completion times
• Oversee and participate in quality control
• Participate in the development and documentation of standard operating procedures as appropriate

Qualifications

• Valid driver’s license & clean driving record
• Accredited training in service advisor skills, customer satisfaction, and quality control
• Automotive service advisor experience
• Ability to read, write and speak English fluently
• Ability to concentrate and accomplish tasks despite interruptions
• Multitasking skills
• Proficient use of computers/business machines

About Us:

Customers: The focus of everything we do. Employee Involvement: Our way of life. Integrity: Must never be compromised! At S&LMotors we've been doing business in Wisconsin for over 60 years because people trust us. Come experience it for yourself.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.