Service Writer

Tractor & Equipment Co. in; Williston (ND); On-site; USD 38,000 - 65,000; Full time

Benefits offered by this job

401k w/ Company Match and Profit-Shar

Vision Insurance

Company Paid Life, AD&D & Disability

Employee Assistance Program

Quarterly Employee Recognition Cash

Credit Union Membership

Career Growth Opportunities

Seniority Bonus

Employee Referral Bonus

Job summary

Harnish Group Inc. is seeking a Service Writer for our Williston, ND location. You will manage administrative areas of work orders, ensuring accuracy and timely filing, while entering data into Cat software and time cards.

You will also assist with reporting, handle incoming calls, and support customers in a fast-paced environment. Strong Excel skills and a customer-focused approach are essential.

Qualifications

• 2-3 years of service office experience preferred.
• Experience in Microsoft Office such as Outlook, Excel and Word.
• Demonstrate a disciplined ability to work with limited supervision.
• Excellent verbal and written communication skills.
• Expertise in Excel.
• Self-motivated.
• Ability to work in a stressful, busy environment with multiple tasks.

Responsibilities

• Manage the administrative areas of work orders and ensure accuracy, completeness and timely filing.
• Enter work order data and service hours in Cat software; time cards data entry.
• Assist with running and creating reports.
• Answer incoming phone calls and assist customers.

Skills

Service office experience

Microsoft Office (Outlook, Excel, Word

Excellent verbal and written comms

Ability to work under pressure

Attention to detail

Tools

Cat software

Job description

WILLISTON NORTH, ND
WILLISTON, ND 58801, USA

• SERVICE
• Full-Time
• Requisition #: SERVI004955

Description

About this Position:

The Service Writerposition located inWilliston, ND is responsible for managing the administrative areas of the work orders and is an important role within the Service Department. This position works closely with the Service Supervisors to ensure that the work orders are accurate, complete and filed timely. The service writer updated work order data and associated service hours by regularly entering data on Cat software and data entry of time cards. This position will also assist with other administrative work such as running and creating reports. The service writer will also help answer incoming phone calls and assist customers. A quick yet friendly approach is essential for this role where accuracy and attention to detail are preferred.

Education, Knowledge, Skills, and Abilities:

• 2-3 years of service office experience is preferred.
• Experience in Microsoft Office such as Outlook, Excel and Word
• Demonstrate a disciplined ability to work with limited supervision.
• Have excellent verbal and written communication skills
• Expertise in Excel.
• Self-motivated
• The ideal candidate must have the ability to work in a stressful, busy environment that requires the handling multiple tasks on a regular basis.

Company Benefits:

• Retirement:401k w/ Company Match and Profit Sharing
• Vision Insurance:VSP Vision Insurance
• Insurance:Company Paid Life, AD&D & Disability Insurance
• Guidance Resources:Employee Assistance Program
• Rewards:Quarterly Employee Recognition Cash Program
• Financial Access:Credit Union Membership is available
• Growth/Stability:Career Growth Opportunities within a 4th Generation Family-owned Company for over 96 years
• Tenure:Seniority Bonus, starting at 5+ years
• Talent Referral Program:Employee Referral Bonus

Harnish Group Inc. is the Caterpillar Dealer in Central and Western Washington, Central and Eastern Montana, Northwestern Wyoming, Northwestern North Dakota and the state of Alaska. Our Member Companies are N C Machinery, N C The Cat Rental Store, N C Power Systems, Tractor & Equipment Co., T & E The Cat Rental Store, T&E Power Systems, SITECH Northwest Inc., representing Caterpillar and other manufacturers. A family owned and managed company since 1929, our Mission is to help our customers succeed by providing premier business solutions delivered by engaged employees through teamwork and excellence.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.