Service Writer

Tractor & Equipment Co.; Williston (ND); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

401k with company match

Paid time off

Health insurance

Vision insurance

Life and disability insurance

Employee assistance program

Recognition cash program

Discounts on CAT products

Credit union membership

Career growth opportunities

Seniority bonus

Employee referral program

Job summary

Harnish Group Inc. is seeking a Service Writer in Williston, ND. The role focuses on administrative work orders, data entry in Cat software, and generating reports. You will also handle phone calls and assist customers with a friendly, precise approach.

The ideal candidate has 2–3 years in a service office, strong Excel skills, and excellent verbal and written communication. A fast-paced environment requires accuracy and multitasking ability.

Qualifications

• 2-3 years of service office experience preferred.
• Experience in Microsoft Office such as Outlook, Excel and Word.
• Demonstrate a disciplined ability to work with limited supervision.
• Excellent verbal and written communication skills.
• Expertise in Excel.
• Self-motivated
• Attention to detail.
• Ability to handle multiple tasks in a stressful, busy environment.

Responsibilities

• Manage the administrative areas of work orders and ensure accuracy and timely filing.
• Enter service hours and update work orders in Cat software; input time cards.
• Assist with creating and running reports and answering incoming calls.
• Provide customer assistance with a quick, friendly approach and attention to detail.

Skills

Service office experience

Microsoft Office

Excel expertise

Verbal and written communication

Attention to detail

Self-motivated

Multitasking

Tools

Cat software

Job description

About This Position

The Service Writer position located in Williston, ND is responsible for managing the administrative areas of the work orders and is an important role within the Service Department. This position works closely with the Service Supervisors to ensure that the work orders are accurate, complete and filed timely. The service writer updated work order data and associated service hours by regularly entering data on Cat software and data entry of time cards. This position will also assist with other administrative work such as running and creating reports. The service writer will also help answer incoming phone calls and assist customers. A quick yet friendly approach is essential for this role where accuracy and attention to detail are preferred.

Education, Knowledge, Skills, And Abilities

• 2-3 years of service office experience is preferred.
• Experience in Microsoft Office such as Outlook, Excel and Word
• Demonstrate a disciplined ability to work with limited supervision.
• Have excellent verbal and written communication skills
• Expertise in Excel.
• Self-motivated
• Attention to detail
• The ideal candidate must have the ability to work in a stressful, busy environment that requires the handling multiple tasks on a regular basis.

Company Benefits

• Retirement: 401k w/ Company Match and Profit Sharing
• Paid Time Off: Paid Vacation, Holiday & Sick Leave
• Health Insurance: Premera Blue Cross Medical w/Telehealth & Dental
• Vision Insurance: VSP Vision Insurance
• Insurance: Company Paid Life, AD&D & Disability Insurance
• Guidance Resources: Employee Assistance Program
• Rewards: Quarterly Employee Recognition Cash Program
• Discounts: CAT Products, Rental/Sales Discounts
• Financial Access: Credit Union Membership is available
• Growth/Stability: Career Growth Opportunities within a 4th Generation Family-owned Company for over 96 years
• Tenure: Seniority Bonus, starting at 5+ years
• Talent Referral Program: Employee Referral Bonus

Harnish Group Inc.

Harnish Group Inc. is the Caterpillar Dealer in Central and Western Washington, Central and Eastern Montana, Northwestern Wyoming, Northwestern North Dakota and the state of Alaska. Our Member Companies are N C Machinery, N C The Cat Rental Store, N C Power Systems, Tractor & Equipment Co., T & E The Cat Rental Store, T&E Power Systems, SITECH Northwest Inc., representing Caterpillar and other manufacturers. A family owned and managed company since 1929, our Mission is to help our customers succeed by providing premier business solutions delivered by engaged employees through teamwork and excellence.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.