Service Writer

Harnish Group Inc.; Williston (ND); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

401k with Company Match and Profit Sh?

Paid Time Off: Vacation, Holiday &

Health Insurance: Premera Blue Cross

Vision Insurance: VSP Vision Insurance

Life/AD&D & Disability Insurance

Employee Assistance Program

Quarterly Employee Recognition Cash

CAT Product Discounts

Credit Union Membership

Career Growth Opportunities

Seniority Bonus

Employee Referral Bonus

Job summary

Harnish Group Inc. in Williston, ND is seeking a Service Writer to manage the administrative side of work orders within the Service Department.

You will collaborate with Service Supervisors to ensure accuracy, completeness and timely filing of all paperwork, and you will update work order data and service hours in CAT software. The role also involves generating reports, handling phone calls, and assisting customers with a quick, friendly approach while maintaining high attention to detail in a

Qualifications

• 2-3 years of service office experience is preferred.
• Experience in Microsoft Office such as Outlook, Excel and Word
• Demonstrate a disciplined ability to work with limited supervision.
• Have excellent verbal and written communication skills
• Expertise in Excel.
• Self-motivated
• Attention to detail
• The ideal candidate must have the ability to work in a stressful, busy environment that requires the handling multiple tasks on a regular basis.

Responsibilities

• Manage the administrative areas of work orders and ensure accuracy, completeness and timely filing.
• Update work order data and associated service hours by entering data on CAT software and time cards.
• Assist with running and creating reports.
• Answer incoming phone calls and assist customers.
• Maintain quick, friendly communication with a focus on accuracy and detail.

Skills

Office experience

Excel

Communication

Attention to detail

Self-motivated

Time management

Stress handling

Tools

Outlook

Excel

Word

Job description

About This Position

The Service Writer position located in Williston, ND is responsible for managing the administrative areas of the work orders and is an important role within the Service Department. This position works closely with the Service Supervisors to ensure that the work orders are accurate, complete and filed timely. The service writer updated work order data and associated service hours by regularly entering data on Cat software and data entry of time cards. This position will also assist with other administrative work such as running and creating reports. The service writer will also help answer incoming phone calls and assist customers. A quick yet friendly approach is essential for this role where accuracy and attention to detail are preferred.

Education, Knowledge, Skills, And Abilities

• 2-3 years of service office experience is preferred.
• Experience in Microsoft Office such as Outlook, Excel and Word
• Demonstrate a disciplined ability to work with limited supervision.
• Have excellent verbal and written communication skills
• Expertise in Excel.
• Self-motivated
• Attention to detail
• The ideal candidate must have the ability to work in a stressful, busy environment that requires the handling multiple tasks on a regular basis.

Company Benefits

• Retirement: 401k w/ Company Match and Profit Sharing
• Paid Time Off: Paid Vacation, Holiday & Sick Leave
• Health Insurance: Premera Blue Cross Medical w/Telehealth & Dental
• Vision Insurance: VSP Vision Insurance
• Insurance: Company Paid Life, AD&D & Disability Insurance
• Guidance Resources: Employee Assistance Program
• Rewards: Quarterly Employee Recognition Cash Program
• Discounts: CAT Products, Rental/Sales Discounts
• Financial Access: Credit Union Membership is available
• Growth/Stability: Career Growth Opportunities within a 4th Generation Family-owned Company for over 96 years
• Tenure: Seniority Bonus, starting at 5+ years
• Talent Referral Program: Employee Referral Bonus

Harnish Group Inc. is the Caterpillar Dealer in Central and Western Washington, Central and Eastern Montana, Northwestern Wyoming, Northwestern North Dakota and the state of Alaska. Our Member Companies are N C Machinery, N C The Cat Rental Store, N C Power Systems, Tractor & Equipment Co., T & E The Cat Rental Store, T&E Power Systems, SITECH Northwest Inc., representing Caterpillar and other manufacturers. A family owned and managed company since 1929, our Mission is to help our customers succeed by providing premier business solutions delivered by engaged employees through teamwork and excellence.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.