SERVICE WRITER

MB TRACTOR & EQUIPMENT; Tilton (NH); On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

401(k)

Flexible spending account

Health insurance

Life insurance

Paid time off

Job summary

MB Tractor & Equipment in Tilton, NH is seeking a Service Writer to determine, lead, and oversee customer service needs. You will open/close service work orders, schedule mechanics, and coordinate Build to Stock tasks while ensuring customer satisfaction and safe store operations.

A HS diploma and 3-5 years in customer service or service-advisor roles are preferred. Proven communication skills, basic computer software ability, and knowledge of service tracking systems are essential.

Qualifications

• HS or equivalent; tech preferred.
• 3-5 years of customer service, service advisor, or parts distribution experience.
• Computer software skills, telephone skills, interpersonal skills.
• Mechanical knowledge and service tracking software expertise.

Responsibilities

• Communicate with customers by phone and in person regarding cost, delivery, and status of service work orders.
• Open and close work orders for service using prescribed software and procedures.
• Schedule and coordinate activities of service mechanics; generate internal work orders for Build to Stock.
• Exercise judgment on customer satisfaction and seek supervisor approval when required.
• May assist in parts or rentals; coordinate with store personnel; ensure safety in the store.

Skills

Customer service

Service advisor

Parts distribution

Telephone skills

Interpersonal skills

Mechanical knowledge

Service tracking software

Computer software skills

Education

High school diploma or equivalent

Technical training preferred

Tools

Service tracking software

Job description

About this position

Position Summary: The Service Writer helps to deliver exceptional value and satisfaction to our customers on a continuous basis. Responsible for determining, leading and overseeing the service needs of customers calling and visiting the store.

Essential Functions:

1. Communicates with customers by phone and in person regarding cost and delivery as well as the status of service work orders. Explains any need for additional work and obtains permission.

2. Opens and closes work orders for service based on customer needs using the prescribed software and hardware following established procedures.

3. Schedules and coordinates the activities of service mechanic(s) assigned to the store. Generates internal work orders for “Build to Stock”.

4. Exercises judgment in Customer Satisfaction issues. Seeks approval from supervisor when required.

Other Functions:

1. May assist in other areas (parts or rentals) as required.

2. Coordinates and communicates with other store personnel as needed.

3. Ensures safe operating conditions and practices at the store.

4. Other duties as assigned.

Education: HS or equivalent. Tech preferred.

Experience: 3-5 years Customer service, service advisor and or parts distribution experience.

Specific Skills: Computer software skills, Telephone skills, Interpersonal skills.

Specialized Knowledge, Licenses, etc.: Mechanical knowledge, service tracking software.

Working Conditions: Normal store conditions including occasional service bay and external activities, computer and telephone operations, counter work.

This job description does not include all the duties of the position. The employer has the right to add or revise the list at any time. This job description does not constitute a contract of employment. Employment is “at will” at outlined in the Employee Handbook.

Higher wages available for individuals with a higher degree of experience and proven skill set.

Job Type: Full-time

• 401(k)
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off

Salary Information

$22 - $27Hourly Wage