Service Writer

N C Machinery Co.; Seattle (WA); On-site; USD 59,000 - 72,000; Full time

Benefits offered by this job

401(k) with company match

Profit sharing

Paid time off

Health insurance

Vision insurance

Life/AD&D insurance

Disability insurance

Employee Assistance Program

Quarterly recognition cash program

Discounts on CAT products

Job summary

N C Machinery Co. is seeking a Service Writer based in Tukwila, WA. This full-time role focuses on managing administrative duties for the service team, maintaining customer relationships, and ensuring accurate documentation across the service process.

Responsibilities include creating work orders from customer data, approving notes and timecards, attaching reports, handling invoicing, and scheduling when needed. Strong attention to detail and communication are essential.

Qualifications

• Very simple mechanical knowledge or understanding of the industry is desired.
• Demonstrated disciplined ability to work with limited supervision.
• Excellent verbal and written communication skills.
• Self-motivated, attention to detail, works well under pressure in a busy environment requiring multitasking.
• Essential computer skills: repetitive typing tasks, copy + paste, folder management, editing PDFs, creating Word and Excel documents, using Outlook, working off two monitors, and ability to learn new programs and CAT specific software.

Responsibilities

• Manage multiple work orders in all parts of our operations.
• Create work orders using data provided by customer or supervisor.
• Approve technician’s service notes and attach reports and inspection results.
• Approve and reject timecards and ensure contracts/quotes are accurate by dollar amount and wording.
• Handle computer-made invoicing, email supporting documents to customers, and occasionally schedule technicians.

Job description

About this Position

This position is based full-time in Tukwila, WA. Our Service Writer is responsible for managing the administrative areas of our team and is an important role within our Washington operations.

The Service Writer’s job includes managing many work orders in all parts, creating work orders using data given by customer or supervisor, approving technician’s service notes, attaching reports and inspection results, approving and rejecting timecards, following contracts and quotes by dollar amount and verbiage, handling computer-made invoicing, emailing supporting documents to the customer, and occasionally scheduling technicians. Attention to detail with accuracy and creating and keeping customer relationships using positive professional communication are essential.

Qualifications & Experience Needed

• Very simple mechanical knowledge or understanding of the industry is desired.
• Demonstrated disciplined ability to work with limited supervision.
• Excellent verbal and written communication skills.
• Self‑motivated, attention to detail, works well under pressure in a busy environment requiring multitasking.
• Essential computer skills: repetitive typing tasks, copy + paste, folder management, editing PDFs, creating Word and Excel documents, using Outlook, working off two monitors, and ability to learn new programs and CAT specific software.

Employee Benefits

We offer a competitive benefits package that includes salary from $28.40 to $34.75 per hour.

• Retirement: 401(k) with company match and profit sharing.
• Paid Time Off: Vacation, holidays, and sick leave.
• Health Insurance: Premera Blue Cross with telehealth and dental.
• Vision Insurance: VSP Vision Insurance.
• Life / AD&D / Disability Insurance: Company‑paid.
• Employee Assistance Program.
• Quarterly Employee Recognition Cash Program.
• CAT Products, Rental/Sales Discounts.
• Credit Union Membership availability.
• Career growth opportunities within a 4th generation family‑owned company.
• Senior bonus starting at 5+ years of tenure.
• Employee Referral Bonus.