Service Writer / Advisor

Papé Group; Tukwila (WA); On-site; USD 34,440 - 48,216; Full time

Job summary

Papé Group in Tukwila, WA is seeking a Service Writer / Advisor to help customers and coordinate service operations. You’ll open and track work orders, schedule field calls, and liaise with sales and parts teams to provide outstanding service. The role requires proficiency with Outlook, Word, Excel; strong communication; ability to work in a fast-paced, team-oriented environment; and mechanical aptitude is a plus. Compensation ranges from $25 to $35 per hour depending on experience.

Qualifications

• Familiarity with Outlook, Word, and Excel, and the ability to learn new computer programs.
• Excellent customer relations and communication skills.
• Ability to perform at a high level in a fast-paced and team-oriented environment.
• Mechanical aptitude is a plus.

Responsibilities

• Open, maintain, proof, and close service work orders efficiently.
• Enter and review service and warranty work orders; schedule field service calls.
• Coordinate shop workflow and assist in inventory control.
• Work closely with sales and parts departments and other branches to ensure clear communication.

Skills

Outlook/Word/Excel

Customer relations

Team player

Mechanical aptitude

Job description

SERVICE WRITER / ADVISOR

Do you love working with a wide variety of people, building relationships with customers, and solving problems? Can you adapt to changing priorities and balance several projects at once? If so, we want to hear from you!

Ditch Witch West, the premier capital equipment dealer in the West, is looking for a Service Writer to join their team. The company is located in Tukwila, WA.

At Pape’, we invest in your growth. From robust training programs to continuous support, we equip our team members with the tools to succeed. In return for your hard work, we offer competitive compensation, exceptional benefits, and a strong work-life balance designed to support you and your family.

What You’ll Do

As our Service Writer, you will ensure that all service department work orders are opened, maintained, proofed, and closed in the most efficient way possible, while providing an excellent experience for our customers.

Every day, you will enter and review service and warranty work orders, schedule field service calls, coordinate shop workflow, check in equipment for repair, take parts calls, pull customer orders, and assist in inventory control.

You will also work closely with the sales and parts departments, as well as other branch locations, to ensure clear communication, efficient operations, and outstanding customer support across all departments.

What You Need

• Familiarity with Outlook, Word, and Excel, and the ability to learn new computer programs.
• Excellent customer relations and communication skills.
• Ability to perform at a high level in a fast-paced and team-oriented environment.
• Mechanical aptitude is a plus.

Compensation: $25-35/hr (Depending on Experience)

Why work for Pape’

• Competitive pay based on your skills, training, and experience level.
• Outstanding benefits including – 401(k) & Roth 401(k) Retirement Plans with Company Match; Medical, Dental, Vision and Prescription Insurance; Flexible Spending Accounts (Flex Plans); Life Insurance; Short- and Long-Term Disability Insurance; Employee Assistance Program; Online and Instructor-Led Training; Tuition Reimbursement for Training Programs.
• Progressive Vacation Plans, Sick Leave & Paid Holidays – Members receive 80 hours of vacation (First year is prorated for new hires based on start date), 1 hour of sick leave for every 40 hours worked, and 7 paid holidays each year. Pape’ vacation plans also have tiers based on your seniority, so as your seniority grows, your vacation time off does as well.
• Advancement – Pape’ is a dynamic, growth-oriented organization with a focus on promoting from within.
• Stability and reputation — Pape’ is a family-owned, fourth-generation company with over 160 locations, over 4,000 members and 85 plus years of experience. Pape’ is known for its stability, honesty and integrity.
• Equipment — Pape’ has the largest equipment inventory in the West and an unparalleled parts inventory!
• Employee impact — Enjoy an open-door policy where your voice will be heard and your opinions will matter.
• Training — You will be provided with training and mentoring to prepare you for your role and continued learning to grow your skills.

The Pape’ Group maintains a drug‑free workplace and as such, requires candidates to successfully pass a pre‑employment drug test.