Service Writer

N C Machinery Co. in; Monroe (WA); On-site; USD 39,000 - 48,000; Full time

Benefits offered by this job

Competitive benefits package

Job summary

The Harnish Group Inc. in Washington state seeks a Service Writer to manage administrative areas of the service team. You will create work orders from customer or supervisor data, approve technician notes, attach reports and inspections, and handle invoicing and scheduling.

The ideal candidate has basic mechanical knowledge, strong attention to detail, and excellent verbal/written communication. Proficiency with CAT software and standard office tools is preferred.

Qualifications

• Very simple mechanical knowledge or understanding of the industry is desired.
• Must be able to demonstrate a disciplined ability to work with limited supervision.
• Excellent verbal and written communication skills.
• Self-motivated with attention to detail and ability to multitask in a busy environment.
• Proficient with Outlook, Excel, Word, and PDF editing; CAT software experience preferred.

Responsibilities

• Managing the administrative areas of the service team in Washington operations.
• Create work orders using data from customer or supervisor; approve technician notes, attach reports and inspections; approve/reject timecards; follow contracts and quotes; handle invoicing; email documents to customers; schedule technicians as needed.
• Attention to detail with accuracy is essential for this role.

Skills

Attention to detail

Multitasking

Verbal and written communication

Self-motivated

Tools

Outlook

Excel

Word

PDF editing

CAT software

Job description

Harnish Group Inc. is the Caterpillar Dealer in Central and Western Washington, Central and Eastern Montana, Northwestern Wyoming, Northwestern North Dakota and the state of Alaska. Our Member Companies are N C Machinery, N C The Cat Rental Store, N C Power Systems, Tractor & Equipment Co., T&E The Cat Rental Store, and SITECH Northwest Inc., representing Caterpillar and other manufacturers. A family owned and managed company, our Mission is to help our customers succeed by providing premier business solutions delivered by engaged employees through teamwork and excellence.

About this Position:

• Our Service Writer position is responsible for managing the administrative areas of our team and is an important role within our Washington operations.
• It is the Service Writer's job to manage many work orders in all parts. Service Writer's create work orders using data given by customer or supervisor. They approve technician's service notes, attach reports and inspection results, approve and reject timecards, have the ability to follow a contract and quote by dollar amount and verbiage, handle computer-made invoicing, email all supporting documents to the customer, and occasionally schedule technicians.
• Attention to detail with accuracy is essential for this role.
• Creating and keeping customer relationships using positive and professional communication is necessary.

Qualifications & Experience Needed:

• Very simple mechanical knowledge or understanding of the industry is desired.
• Must be able to demonstrate a disciplined ability to work with limited supervision.
• The ideal candidate will have excellent verbal and written communication skills.
• The ideal candidate must be self-motivated, have attention to detail, works well under pressure in a busy environment that requires multitasking daily.
• Essential Computer Skills: Repetitive typing tasks, copy+paste, Folders: Saving, Filing, Renaming, opening & closing documents, Edit a PDF, Create a Word doc, Excel Sheet, & use Outlook, work off of 2 monitors, ability to learn new programs and CAT specific software

We offer a competitive benefits package that includes salary from $ 28.40 to $34.75per hour

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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