Service Writer

Aramsco - Fabrication, Sanitation & Restoration; Savage (MD); On-site; USD 36,000 - 39,000; Full time

Job summary

Aramsco - Fabrication, Sanitation & Restoration in Savage, MD is seeking a service-focused technician to greet customers, diagnose equipment issues, and prepare clear repair work orders.

You will coordinate shop operations, maintain parts inventory, and ensure safety and quality in a fast-paced environment, with opportunities for overtime as needed. Candidates should be able to lift 50+ lbs, hold a valid driver's license, and communicate effectively with customers and team.

Qualifications

• Strong written and verbal communication skills.
• Excellent organizational and multitasking abilities.
• Proficiency in Microsoft Office Suite and general computer skills.
• Ability to lift and carry 50+ lbs regularly.
• Professional appearance and demeanor.

Responsibilities

• Greet customers in a friendly, professional, and helpful manner.
• Accurately assess and document equipment issues for commercial cleaning, restoration, and surface preparation equipment.
• Create clear and complete work orders for all repairs and maintenance.
• Proactively contact customers to review service needs and schedule appointments.
• Coordinate shop operations, including workflow, communication, and paperwork.
• Monitor and meet department quality and productivity goals.
• Maintain appropriate inventory levels and ensure parts are stocked accurately.
• Deliver parts to local vendors as needed.
• Keep the work area organized, clean, and professional.
• Follow all company policies, procedures, and safety standards.
• Demonstrate dependability, punctuality, and professionalism at all times.
• Perform other duties as assigned, including occasional overtime.

Skills

Communication skills

Organizational skills

Microsoft Office

Physical ability (lift 50+ lbs)

Professional appearance

Customer service experience

Driver's license

Job description

Key ResponsibilitiesPay Range: $26.00 - $28.00 + BonusGreet customers in a friendly, professional, and helpful manner.Accurately assess and document equipment issues for commercial cleaning, restoration, and surface preparation equipment.Create clear and complete work orders for all repairs and maintenance.Proactively contact customers to review service needs and schedule appointments to maintain a full, efficient workflow.Coordinate shop operations, including workflow, communication, employee efficiency, and paperwork.Monitor and meet department quality and productivity goals.Maintain appropriate inventory levels and ensure parts are stocked accurately.Deliver parts to local vendors as needed.Keep the work area organized, clean, and professional.Follow all company policies, procedures, and safety standards.Demonstrate dependability, punctuality, and professionalism at all times.Perform other duties as assigned, including occasional overtime.QualificationsStrong written and verbal communication skills.Excellent organizational and multitasking abilities.Proficiency in Microsoft Office Suite and general computer skills.Ability to lift and carry 50+ lbs. regularly.Professional appearance and demeanor.Previous experience in a service or repair environment preferred.Ability to effectively delegate and support team efficiency.Valid Drivers LicenseRequires specialized skills or is multi-skilled developed through job-related training and considerable on-the-job experience. Completes work with a limited degree of supervision. Likely to act as an informal resource for associates with less experience. Requires proficiency in a range of processes or procedures to carry out assigned tasks. Has a basic understanding of how the team integrates with others. May provide informal guidance and support to more team members. Provides solutions to atypical problems based on proven practices or procedures. Impacts the quality of own work and its contribution to the team. Uses communication skills to regularly exchange information.