HD Service Writer

FleetPride, Inc.; Manchester (NH); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Weekly Pay

Monthly Bonus Opportunities

Medical, Dental & Vision – Day One

Life Insurance – Day One

401(k) with Company Match – Day One

Paid Holidays

Short- & Long-Term Disability

Employee Assistance Program

Vacation & Sick Time on DAY 1

Annual Raises

Career Advancement Opportunities

Relocation Assistance Available

Job summary

FleetPride in Londonderry, NH is seeking a Service Writer to join our team. You’ll act as the communication hub between customers, technicians, and the shop, handling estimates, scheduling, and repair updates with a focus on accuracy and friendly service.

Ideal candidates bring strong customer service skills, are highly organized, and comfortable using computer systems. Prior automotive or parts experience is a plus, but we’ll train the right person who shows dedication and teamwork.

Qualifications

• Strong customer service and communication skills.
• Friendly, professional, and dependable attitude.
• Highly organized with the ability to multitask.
• Strong computer skills and willingness to learn new systems.
• Ability to communicate effectively with customers and coworkers.
• Team-oriented attitude and willingness to help wherever needed.
• Previous automotive, transportation, parts, or service experience is a plus, but not required.
• We are willing to train the right person!
• Ability to occasionally lift or move parts weighing 60+ lbs.

Responsibilities

• Communicating repair estimates and recommendations to customers.
• Providing scheduling and repair-status updates.
• Coordinating with technicians and shop management.
• Helping keep daily shop operations organized.
• Assisting with parts and inventory as needed.
• Managing multiple priorities in a fast-paced environment.
• Making sure customers understand the work being performed.
• Building positive relationships with customers and the shop team.

Skills

Customer service

Communication

Organization

Multitasking

Computer skills

Tools

CRM software

Job description

SERVICE WRITER – LONDONDERRY, NH

Monday–Friday | 8:30 AM–5:00 PM | Weekly Pay + Monthly Bonuses

Looking for a career—not just another job?

FleetPride is looking for a Service Writer to join our growing team in Londonderry, NH. If you enjoy helping customers, communicating with people, staying organized, and being part of a team, this could be a great opportunity for you!

As a Service Writer, you’ll play an important role in keeping communication flowing between customers, technicians, and the shop team—from estimates and scheduling to repair updates and final details.

Previous automotive, transportation, parts, or service experience is a plus, but it is not required. We’re willing to teach the right person who has a great attitude, strong customer service skills, and a desire to learn and grow.

WHAT WE OFFER:

• Weekly Pay.
• Monthly Bonus Opportunities.
• Medical, Dental & Vision – Day One.
• Life Insurance – Day One.
• 401(k) with Company Match – Day One.
• Paid Holidays.
• Short- & Long-Term Disability.
• Employee Assistance Program.
• Vacation & Sick Time on DAY 1!
• Annual Raises.
• Career Advancement Opportunities.
• Relocation Assistance Available.

WHAT YOU'LL DO:

As a Service Writer, you’ll help keep the shop running smoothly while providing excellent customer service.

Your responsibilities will include:

• Communicating repair estimates and recommendations to customers.
• Providing scheduling and repair-status updates.
• Coordinating with technicians and shop management.
• Helping keep daily shop operations organized.
• Assisting with parts and inventory as needed.
• Managing multiple priorities in a fast-paced environment.
• Making sure customers understand the work being performed.
• Building positive relationships with customers and the shop team.

WHAT WE'RE LOOKING FOR:

• Strong customer service and communication skills.
• Friendly, professional, and dependable attitude.
• Highly organized with the ability to multitask.
• Strong computer skills and willingness to learn new systems.
• Ability to communicate effectively with customers and coworkers.
• Team-oriented attitude and willingness to help wherever needed.
• Previous automotive, transportation, parts, or service experience is a plus, but not required.
• We are willing to train the right person!
• Ability to occasionally lift or move parts weighing 60+ lbs.

YOUR EXPERIENCE COULD BE A GREAT FIT!

You don’t have to know everything about trucks or trailers to be successful in this role. If you have experience in customer service, sales, scheduling, administration, automotive, parts, service advising, or shop coordination, we’d love to talk with you. What matters most is that you’re reliable, willing to learn, comfortable working with people, and ready to be part of a team. We’ll teach you the rest. Join a company that values its people, invests in its employees, and provides opportunities to build a long-term career.