Service Writer - Tilton, NH

VIP Tires & Service; Tilton (NH); On-site; USD 35,000 - 55,000; Full time

Job summary

Ein etabliertes Unternehmen sucht einen Service Writer, der die Mission verfolgt, Kunden für das Leben zu gewinnen. Diese Rolle erfordert hervorragende Kommunikationsfähigkeiten und fundierte Kenntnisse der Automobilindustrie, um Kunden eine überlegene Erfahrung zu bieten. Der Service Writer wird eng mit dem Team zusammenarbeiten und sicherstellen, dass alle Sicherheitsrichtlinien eingehalten werden. Mit einem klaren Fokus auf Kundenengagement und Teamarbeit wird der Service Writer dazu beitragen, die Leistungsziele des Unternehmens zu erreichen. Wenn Sie eine Leidenschaft für den Kundenservice haben und in einem dynamischen Umfeld arbeiten möchten, ist diese Position ideal für Sie.

Qualifications

• Mindestens 1 Jahr Erfahrung im Automobilservice erforderlich.
• Gültiger Führerschein und ASE C1-Zertifizierung erforderlich.

Responsibilities

• Beratung von Kunden über den Zustand ihrer Fahrzeuge basierend auf Inspektionen.
• Effektive Kommunikation mit dem Team über tägliche Besprechungen.

Skills

Kommunikationsfähigkeiten

Organisation

Automobilindustrie-Kenntnisse

Kundenservice

Education

Technische Ausbildung

College-Abschluss

Tools

LMS

ASE C1 Zertifizierung

TPMS

Job description

Join to apply for the Service Writer - Tilton, NH role at VIP Tires & Service

117 Laconia Rd, Tilton, NH 03276, USA Req #175

Friday, March 21, 2025

TITLE: Service Writer

REPORTING TO: Service Manager EMPLOYMENT CLASSIFICATION: Non-exempt / hourly

General Summary
The Service Writer embodies VIP’s mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by embracing the VIP culture and processes, ensuring customers have a superior experience. The role requires effective teamwork, communication, and operational execution to serve customers at our location. The Service Writer delivers exceptional customer service and high-performance results by helping the team meet VIP standards and programs.

Essential Duties & Responsibilities

• Prioritize workplace safety by following all safety policies, completing safety training, and reporting unsafe conditions.
• Consult with customers, build relationships, and educate them about their vehicle's condition based on inspections.
• Achieve above-average success in customer engagement as measured by VIP SAX scores.
• Learn and execute all assigned activities from the Service Manager to provide a better customer experience.
• Complete LMS and vendor training, and obtain certifications such as T.I.A. BATS, TPMS, and ASE.
• Communicate effectively with the team via daily huddles and meetings.
• Manage work order dispatching to technicians efficiently.
• Participate in off-site meetings and training as needed.
• Maintain facility and equipment, ensuring cleanliness and safety standards.
• Enforce compliance with all regulations and company policies.
• Support management in achieving performance targets through reporting and collaboration.

Performance Measurement
Support the Service Manager in achieving performance goals through daily, weekly, and monthly reports.

Standard Work Week
Expect a 5-day, 40-hour work schedule with punctual attendance.

Qualifications

• Excellent communication skills, business sense, organization, and automotive industry knowledge.
• At least 1 year of automotive service experience; college or technical schooling recommended.
• Valid driver’s license, ASE C1 certification required; P2 and G1 certifications recommended.
• State Inspection License where applicable.

Work Environment & Physical Demands
Work performed indoors in a facility exposed to weather, noise, and chemicals. Physical activity includes standing, reaching, walking, and lifting up to 21 lbs, with protective gear required.

This description provides a comprehensive overview of the Service Writer role. Minor formatting improvements and clarifications have been made to enhance readability and focus.