Service Writer

Maricopa County; Phoenix (AZ); On-site; USD 28,000 - 44,000; Full time

Benefits offered by this job

Tuition reimbursement

Exceptional work-life balance

Opportunities for growth and developm​

Low-cost, high-value healthcare

Child care benefits

Paid vacation, sick time, and parental

Wellness program

Arizona State Retirement System

Job summary

Maricopa County is seeking a Service Writer to coordinate and manage maintenance and repair services for its fleet of vehicles. Strong communication and technical aptitude are essential in a fast-paced, office-based role.

The position supports a fleet of over 3,400 vehicles and offers tuition reimbursement, work-life balance, and growth opportunities. Applicants must have at least two years in administrative/customer service and a high school diploma or GED.

Qualifications

• Two years of administrative or clerical duties in a customer service environment.
• High school diploma or GED equivalent.

Responsibilities

• Serve as the primary point of contact for fleet maintenance and repair services.
• Identify customer needs and provide accurate and timely information regarding services, pricing, and estimated completion times.
• Receive and review work orders, ensuring that all necessary information is complete and accurate.
• Collaborate with fleet technicians to schedule and prioritize repair and maintenance tasks.
• Upload invoices and process payments for completed services.
• Update customers on the progress of their vehicles and address any concerns or questions.

Skills

Customer service

Automotive experience

Communication

Education

High school diploma or GED

Tools

Microsoft

FASTERWEB

Fuel Master

Job description

Posting Date

08/26/26

Application Deadline

08/29/26

Pay Range

$20.25 - $32.50 hourly

Salary offers are based on the candidate's equivalent experience and internal equity with other employees within the same job classification. The position is eligible for overtime compensation for all hours worked over 40 in the designated workweek.

Job Type

Unclassified

Department

Equipment Services

About The Position

As a key member of the Equipment Services team, the Service Writer will be responsible for effectively coordinating and managing the maintenance and repair services for Maricopa County's fleet of vehicles. In this position, it is important to have exceptional communication skills, a strong technical aptitude, and the ability to multitask in a fast-paced environment.

About Us

The Equipment Services Department supports a fleet of over 3,400 vehicles that journey over 25 million miles a year. Join a team of highly trained professionals who have developed an extensive maintenance and asset replacement program to ensure our vehicles are operating efficiently and safely.

Proud to Offer

• Work with a greater purpose
• Tuition reimbursement
• Exceptional work-life balance
• Opportunities for growth and development within Maricopa County
• Low-cost, high-value healthcare for you and your qualifying dependents
• Child care benefits, including access to our on-site center, Maricopa County Kids Club, dedicated to serving Maricopa County families
• Paid vacation, sick time, and parental leave
• Extensive wellness program, including an incentive
• Enrollment in the Arizona State Retirement System, a defined retirement benefit requiring an 11.98% per paycheck contribution rate that includes a 100% employer match on Day 1
• Want to learn more about the County's Qualifying and Compensation Philosophy? Follow this link to learn more! Work With Us | Maricopa County, AZ

We Require

• Two years of experience performing administrative or clerical duties in a customer service environment
• High school diploma or GED equivalent

Other Requirements

• Must possess or have the ability to obtain a valid Arizona driver's license at the time of hire

We Also Value

• Automotive service writer experience
• Experience with FASTERWEB fleet software
• Three years of customer service experience in an automotive, manufacturing, or industrial environment

Job Contributions

• Serve as the primary point of contact for fleet maintenance and repair services
• Identify customer needs and provide accurate and timely information regarding services, pricing, and estimated completion times
• Receive and review work orders, ensuring that all necessary information is complete and accurate
• Collaborate with fleet technicians to schedule and prioritize repair and maintenance tasks
• Upload invoices and process payments for completed services
• Update customers on the progress of their vehicles and address any concerns or questions
• Other Job Duties as assigned

Working Conditions

• Position is typically office or administrative work and is not substantially exposed to adverse environmental conditions
• Exerting up to 20 lbs. occasionally, 10 lbs. frequently, or negligible amounts constantly, or requires walking or standing to a significant degree
• Hardware: Computer and phone (with or without headset)
• Software: Microsoft, FasterWeb, Fuel Master

Selection Procedure

• Consideration will only be given to candidates who submit online applications
• Candidates will be contacted primarily through email and their Workday online application profile
• Must pass a pre-employment background and/or fingerprint investigation as required by statute or policy, including drug and alcohol testing requirements for positions designated as safety-sensitive

Maricopa County is an equal opportunity employer and is committed to providing equal employment opportunities to all applicants. If you require a reasonable accommodation during the application process or to perform the essential functions of the position under the Americans with Disabilities Act (ADA), please contact [e-mail] to initiate the interactive process.