Service Writer

LandPro Equipment, LLC; Pennsylvania; On-site; USD 40,000 - 50,000; Full time

Job summary

A leading company in the equipment industry seeks a Service Department Manager who will oversee work orders and customer inquiries. Ideal candidates will possess strong customer service abilities and a high school diploma or equivalent experience, with a salary range of $40,000 to $50,000 based on experience.

Benefits

Paid Time Off

Health Benefits

Employee Discount

401k

Qualifications

• Basic knowledge of accounting practices and office procedures.
• Strong customer service and communication skills in person and over the phone.
• Ability to analyze and interpret internal reports.

Responsibilities

• Manage the flow of work through the Service Department from customer interaction to invoicing.
• Open work orders and manage the work order cycle process.
• Monitor Service Productivity and Attendance Report for weekly payroll processing.

Skills

Customer Service

Communication

Multitasking

Analytical Skills

Education

High School Diploma or equivalent experience

Tools

Microsoft Office

Job description

Description

Competitive Pay, Close to Home, Easy Application Process - Apply Today

Position Specifics:

Department: Service

Reports To: Service Manager or Location Manager

Supervises: None

Compensation & Benefits:

• Extremely Competitive Wages
• Paid Time Off
• Health Benefits
• Employee Discount
• 401k and more
• $40,000-$50,000/year based on experience

Purpose:

Manages the flow of work through the Service Department from customer interaction through repair completion and invoicing. Assists the Service Manager in maintaining accurate and on-time reports and records relative to the Service Department’s operation within the dealership.

Responsibilities:

• Fields internal and external customer inquiries to the Service Department
• Open work orders as directed by the Service Manager/Shop Foreman and manage the work order cycle process until they are closed and invoiced
• Monitor and maintain Service Productivity and Attendance Report for accuracy and weekly payroll processing
• Maintain the service library with current information (e.g. files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager
• Utilize Modern to assist with scheduling and communication with customers
• Maintain Service Department filing and records
• Knowledge of DSi and may be responsible for assisting in DSi for transportation
• Update customer profiles regarding equipment, hours, or other information from the customer work orders
• Responsible for other duties as assigned by your manager

Requirements

Experience, Education, Skills, and Knowledge:

• Basic knowledge of accounting practices and office procedures
• Strong customer service and communication skills in person and over the phone
• Ability to use standard desktop applications such as Microsoft Office and internet functions
• Ability to multitask in a fast-paced environment
• Ability to analyze and interpret internal reports
• General understanding of mechanical/technical terms is preferred
• High school diploma or equivalent experience

LandPro Equipment is an Equal Opportunity Employer. We are proud to recruit, hire, and promote without discrimination due to age, race, color, religion, sex, sexual orientation, national origin, citizenship, disability, military leave or veteran status, genetic information, or any other status protected by applicable federal, state or local law.