SERVICE WRITER

Totalequipmentandrental; Oklahoma City (OK); On-site; USD 35,000 - 55,000; Full time

Job summary

Ein etabliertes Unternehmen im Bereich der Vermietung von kommerziellen und industriellen Geräten sucht einen Service Writer, der für die Erstellung von Dokumentationen und Rechnungen für Reparaturdienste verantwortlich ist. In dieser spannenden Rolle sind Sie der erste Ansprechpartner für Kundenanfragen und unterstützen die Techniker bei der effizienten Abwicklung von Reparaturen. Diese Position erfordert hervorragende Kundenservicefähigkeiten, eine detailorientierte Arbeitsweise und die Fähigkeit, in einem dynamischen Umfeld zu arbeiten. Wenn Sie eine Leidenschaft für exzellenten Kundenservice haben und in einem unterstützenden Team arbeiten möchten, ist diese Gelegenheit ideal für Sie.

Qualifications

• Erfahrung im Kundenservice und in der Bearbeitung von Dokumenten ist von Vorteil.
• Fähigkeit, präzise und detaillierte Arbeit zu leisten.

Responsibilities

• Bearbeitung von Arbeitsaufträgen und Erstellung von Rechnungen.
• Koordination mit der Teileabteilung zur Unterstützung der Techniker.
• Bereitstellung von Kundenupdates und Kostenvoranschlägen.

Skills

Kundenservice

Computerkenntnisse

Analytische Fähigkeiten

Detailorientierung

Problemlösungsfähigkeiten

Education

High School Diploma oder gleichwertig

Job description

Join to apply for the SERVICE WRITER role at Total Equipment and Rental

Job Summary

The Service Writer is primarily responsible for generating documentation and billing for service repairs. This includes invoicing, quoting, warranty, and other items required for the repair. The Service Writer also answers phone calls and contacts customers regarding repair status.

Duties And Responsibilities

• Answer phone calls and assist customers with questions about their repair.
• Enter descriptions and ensure work orders are properly coded.
• Process work orders and generate invoices.
• Coordinate with parts departments to ensure technicians have what they need to complete repairs.
• Check units in and out of the shop according to company policy.
• Update repair and customer statuses in the system.
• Provide customers with updates, estimates, and inspection results promptly.
• Assist Service Manager with warranty and manufacturer-related paperwork.
• Complete and file Bobcat Arrival Condition Reports.
• Assist in collecting and processing customer payments.
• Perform other duties as assigned by the Service Manager.
• Exemplify the Total Equipment Core Values: Teamwork, Excellence, Passion, Integrity, and Customer First.

Required Skills And Abilities

• Proficiency in basic computer skills and operation of standard office equipment.
• Excellent customer service skills, including listening, inquiry, and problem-solving.
• Ability to work courteously and effectively with a variety of personalities.
• Ability to work independently with minimal supervision.
• Competent in operating compact industrial equipment.
• Detail-oriented, analytical, and capable of producing precise work.

Education And Experience

• High school diploma or equivalent.
• Experience in customer service, answering phones, and paperwork preferred.

Physical Requirements

• Ability to bend, stretch, kneel, stand, lie, and squat for inspections.
• Ability to lift and pull 40 lbs. regularly and up to 75 lbs. occasionally.
• Visual acuity to inspect equipment and identify defects.
• Good hearing to test sounds and assess equipment functionality.
• Ability to work safely in noisy, odorous environments.
• Capable of performing physical duties required by the role.

Seniority Level: Entry level

Employment Type: Full-time

Job Function: Other

Industries: Commercial and Industrial Equipment Rental