Service Writer

Hutson, Inc.; Northern (KY); Hybrid; USD 32,000 - 46,000; Full time

Benefits offered by this job

Bi-weekly pay

Health insurance

401(k) plan with company match

Paid time off

Uniform allowance

Employee discounts

Training & development

Job summary

Hutson, Inc. is seeking a Service/Warranty Clerk to join our Kentucky service department. You will assist the Service Manager with reports, records, and day-to-day administrative tasks essential to smooth operations.

You will handle billing cycles, run WIP metrics, process work orders, and maintain accurate job records while ensuring timely payroll and strong customer communication. This role emphasizes teamwork, accuracy, and frontline service excellence.

Qualifications

• 2–3 years of experience as service or warranty clerk preferred.
• Administrative, data entry, or office setting experience beneficial.
• High School Diploma or GED is required.
• Basic accounting knowledge is preferred.

Responsibilities

• Manage billing cycle days to target.
• Maintain WIP metrics with direction from Service Manager.
• Create work orders and assign to technicians.
• Handle customer calls and service-related inquiries.
• Post technician time to work orders.
• Ensure payroll is up to date.
• Open, review, and close all work orders.
• Maintain Service Department records and filing.

Skills

Data entry

Administrative support

Microsoft Office

Basic accounting

Education

High School Diploma or GED

Job description

Job overview

Assist the Service Manager in maintaining accurate and on-time reports and records relative to the service department’s operation within the dealership.

Responsibilities

• Manages billing cycle days to the target number.
• Manages WIP by Technicians and maintains targeted metrics with direction from the Service Manager.
• Supports technicians with notes on work orders.
• Manages customer calls and creates work orders to be assigned.
• Supports a regional call support and dispatch to help the customer experience.
• Follows up with customers on equipment involving shop or part delays.
• Ensures payroll is up to date.
• Post Technician time to Work Orders.
• Report Service Department time to Payroll.
• This person is in charge of opening, reviewing, and closing all work orders.
• Create quote from existing SPG/MST library.
• Answer all Service Department directed calls.
• Address/engage all Service Department customers.
• Collection of payment upon completion on job(s).
• Interaction with John Deere personnel.
• Send internal quote for trade-in equipment.
• Maintains Service Department filing and records.
• Updates customer profiles using equipment, hours, or other information from the work order(s).
• Support management in the pursuit of corporate policies, plans, goals, and long-term objectives.
• Foster a great place to work environment, encouraging accountability, open communication, teamwork, and a commitment to serving the customer.
• Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.
• Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
• Ensure that company’s reputation and image in the community is consistent with Hutson Inc. Core Values.

Qualifications

• 2-3 years of experience as a service/warranty clerk is preferred.
• Administrative, data entry, or office setting experience would be beneficial.
• High School Diploma or GED equivalent is required.
• Basic knowledge of accounting practices.
• Ability to use standard desktop load applications such as Microsoft Office and Internet functions.
• Knowledge of office procedures.
• General understanding of mechanical/technical terms is preferred.
• Knowledge of equipment models or numbers.
• Basic knowledge of how pieces of machinery function or what they are intended to do.

Additional requirements

• Valid Driver’s License

Benefits

• Competitive wage paid bi-weekly
• 401(k) plan with company match
• Healthcare (medical, dental, vision)
• Company-paid term life insurance plus Accidental Death & Dismemberment (AD&D)
• Company-paid short-term disability
• Health Savings Account (HSA) with company match
• Flexible Spending Account (FSA)
• Paid Time Off (PTO)
• Paid holidays
• Uniform allowance
• Employee referral bonus
• Employee discounts
• Dependent Care Assistance Plan
• Employee Assistance Program
• Wellness Program
• On-the-job training & skills development

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