Service Administrator

Lasseter Tractor Co; Douglas (GA); On-site; USD 34,000 - 48,000; Full time

Job summary

Lasseter Tractor Co in Douglas, GA seeks an experienced Service Department Administrative Lead to manage workflow and records for the service location. You will support the Service Location Manager, review work orders, and help maintain accurate reports and records across department operations.

You will train and supervise Service Clerks, handle customer calls, and schedule Technicians, while ensuring data policy compliance and safety adherence. Hospitality to on-call duties is required.

Qualifications

• 3+ years’ experience as a Service Clerk or equivalent
• Ability to lead and motivate others
• Basic knowledge of accounting practices
• Proficiency with Microsoft Office and Lasseter systems
• Knowledge of Deere and competitor equipment; willingness to learn
• Available to work extended hours and weekends; on-call 24/2

Responsibilities

• Open and review work orders for completeness and accuracy prior to customer billing
• Assist in training service personnel and may perform performance reviews
• Help implement and manage Service Department processes and procedures
• Supervise Service Clerks in daily duties
• Handle customer calls and schedule Service Technicians
• Update customer profiles using orders and hours data
• Create and transfer JD LINK accounts
• Prepare Service Technician efficiency reports
• Assist with Service Technician learning paths
• Process warranty and product improvement claims including calculations and follow-up
• Help develop and manage department processes
• Ensure compliance with company and customer data policies
• Follow safety rules and perform other duties as assigned

Skills

Leadership

Ability to lead and motivate others

Extended hours readiness

Customer service mindset

Willingness to learn

Education

High School Diploma or equivalent

Tools

Microsoft Office

Lasseter business systems

Job description

Job DetailsJob Location: Douglas - Douglas, GA 31533

Manage the administrative work flow and paperwork for the Service Department. Assist the Service Location Manager in maintaining accurate and on-time reports and records relative to the service department’s operation within the dealership.

Responsibilities:

• Opens work orders as directed by the Service Location Manager and reviews work orders for completeness and accuracy prior to customer billing
• Assists with the development and implementation of training of service personnel and may complete performance reviews of service staff
• Assists in the implementation and management of the Service Department’s processes and procedures
• Supervises Service Clerks in daily job responsibilities
• Handles customer calls and schedules Service Technicians
• Updates customer profiles using equipment, hours, or other information from the customer work orders
• Assist Service Clerk in creating and transferring JD LINK accounts
• Prepares Service Technician efficiency reports
• May assist with Service Technician learning paths
• Processes warranty and product improvement claims including the computation of charges, submission and follow-up
• May assist the Service Location Manager in developing, implementing and managing processes and procedures
• Understands and ensures adherence to corporate and customer data policies
• Follows all safety rules and regulations in performing work assignments
• Performs other duties as assigned

Qualifications

• 3+ years’ experience as a Service Clerk or equivalent
• Ability to lead and motivate others
• Basic knowledge of accounting practices
• Willingness to learn and work hard
• Ability to use standard desktop load applications such as Microsoft Office and internet functions, including Lasseter business systems
• Knowledge of Deere and competitor equipment, and other allied products
• Ability to work extended hours and weekends and willingness to be on-call 24/2
• Knowledge of office procedures
• General understanding of mechanical/technical terms is preferred
• High School Diploma or equivalent experience