Service Manager

Depot Connect International; Casper (WY); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401k with generous employer match

PTO

Paid Holidays

Tuition Reimbursement

Parental Leave

Job summary

Depot Connect International (DCI) is seeking a Service Manager to lead internal personnel and shop operations, optimizing resources and delivering world-class customer service. This working supervisor role focuses on driving branch performance, scheduling, training, and compliance across NTTC, ASME/National Board, and CFR standards.

Key responsibilities include quoting service work, delegating workloads, managing open order aging, and supervising staffing to maintain efficiency and quality.

Qualifications

• Excellent oral and written communication and interpersonal skills.
• Highly analytical and well organized; proficient with computers and software.
• Strong decision-making, problem solving and time management skills.
• Must be ethical in all job related activities.
• 5 years’ experience in parts, fleets, and tank trailer service/repair preferred.
• Degree in Operations Management or related discipline preferred.
• Strong attention to detail when overseeing testing and documentation.
• Problem-solving: essential to solve complex mechanical puzzles.

Responsibilities

• Interact with customers, assess service needs and quote work as requested.
• Delegate workloads and support growth.
• Oversee open order aging and ensure timely invoicing for repairs.
• Oversee scheduling and workflow through the shop.
• Ensure employees are qualified to perform assigned work.
• Interpret and ensure compliance with NTTC, ASME/National Board and CFR regulations.
• Develop and maintain staff product knowledge and training.
• Provide daily reporting and assist in hiring processes.
• Conduct annual or required performance evaluations.
• Enforce company policies and procedures.

Skills

Communication

Analytical

Time management

Problem solving

Ethics

Leadership

Parts & fleet service experience

Education

Degree in Operations Management or related field

Job description

This position is a temporary hire position.

Discover a career at Depot Connect International (DCI), a global leader in the Tank/ISO Tank Container Services and Tank Trailer Parts industry. We're more than just a service provider; we're a unified team combining the expertise of industry leaders Quala, Boasso Global, and PSC. Headquartered in Tampa, Florida, with over 160 locations worldwide, our team of over 3,500 employees excels in offering a multitude of mission-critical services.

We are searching for a Service Manager to manage internal personnel and operations in a manner that provides for the optimization of resources and delivers world class customer service, resulting in the achievement of branch performance goals. This is a working Supervisor position.

Essential Job Functions

• Interact with customers, assessing their service needs and quoting work as requested
• Delegate workloads and actively support growth.
• Oversee the open order aging report ensuring final invoices are presented timely with every repair.
• Oversee the scheduling and work flow through the shop.
• Ensure employees are qualified to perform the work being assigned
• Interpret and insure that all NTTC, ASME/National Board and CFR regulations are followed.
• Develop and maintain a high level of product knowledge within your staff.
• Evaluate employee’s skills and recommend training as required.
• Review and present requisitions when additional tooling is required.
• Maintain appropriate departmental staffing in balance with branches requirements.
• Provide daily reporting and all other duties assigned by the Branch Manage.
• Advise and assist in the hiring process for department staff.
• Conduct performance evaluations annually or as required for department staff.
• Know and enforce company policies and procedures.

Skill Requirements

• Excellent oral and written communication and interpersonal skills.
• Highly analytical and well organized, proficient with the use of computers and related software, customer service oriented; and
• Have strong decision-making, problem solving and time management skills.
• Must be ethical in all job related activities.
• 5 years’ experience in parts, fleets, and tank trailer service/repair preferred.
• Degree in Operations Management or other business-related discipline is preferred.
• Strong attention to detail when overseeing testing and completing required documentation
• Problem-solving: essential to solve all the complex puzzles that stand between you and the perfect mechanical product/device/system

DCI Benefits

• Medical, Dental, and Vision Insurance
• 401k with generous employer match
• PTO
• Paid Holidays
• Tuition Reimbursement
• Parental Leave