Service Writer

Waltmassey; Marion (AR); On-site; USD 40,000 - 60,000; Full time

Job summary

Walt Massey invites applications for a role in the automotive sector, focusing on outstanding customer service and team management. The position entails overseeing service operations, ensuring customer satisfaction, and maintaining high operational standards in a supportive environment with training offered. Ideal candidates will possess strong leadership skills and a track record of service success.

Benefits

Health insurance

Dental, vision insurance

401(k) plans

Paid holidays

Paid vacation time

Paid training

Qualifications

• Organized and friendly personality.
• Demonstrated ability to manage others effectively.
• Consistent record in service and sales success.

Responsibilities

• Oversee service orders and ensure prompt customer service.
• Take ownership of customer experience and maintain satisfaction.
• Distribute work efficiently among technicians.

Skills

Time management

Communication

Organizational skills

Leadership

Customer satisfaction

Job description

Come work for the best! If you are interested in a career in the automotive business we welcome you to apply today to join our family at Walt Massey. We welcome you to apply for a position where you can contribute to our goal of providing an extraordinary automotive experience to all of our clients. We set each member up for success by providing comprehensive, highly-specialized training for each position within our organization, complete with on-the-job training and ongoing personal development.

What We Offer

• Health insurance
• Dental, vision insurance
• 401(k) plans
• Paid holidays
• Paid vacation time
• Paid training

Responsibilities

Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
Ensure the daily inventory of technicians' time is consistently sold to service customers
Distribute work between technicians efficiently
Answer technical questions about vehicle problems, warranties, services, and repairs
Maintain Customer Success Index at or above company standards
Assist in diagnosing vehicle problems; order parts and tools as necessary
Oversee administration of warranty claims as well as training and supervising of service department
Reinforces company policies and adheres to company standards
Encourages compliance with applicable laws and regulations
Maintain good working relationship with factory(s) and foster positive employee relations

Qualifications

Organized and friendly personality
Demonstrated ability to manage others
Time management skills
Fantastic communication skills with your customers
Professional, well-groomed personal appearance
Consistent record of service and sales success
Strong record of positive customer satisfaction results
Team oriented and self-motivated
Able to work with little supervision
Clean driving record and valid driver’s license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.