Service Writer

Tri--state-Bobcat; Little Canada (MN); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life & AD&D insurance

401(k) with company match

Paid time off

Job summary

Tri-State Bobcat in Little Canada, MN, is seeking a Service Writer to be the key link between customers and the service department. You will manage service requests from intake to completion, keeping customers informed while coordinating with technicians, Parts, Drivers, and the Service Manager.

Responsibilities include handling service calls, drafting repair estimates, preparing work orders, and communicating status to customers. A team-based, detail-oriented approach is essential.

Qualifications

• Experience in customer service roles or service-writing/appointment setting.
• Strong communication and customer service skills.
• Excellent organization and attention to detail.

Responsibilities

• Represent the service desk at the counter and over the phone.
• Take service calls, provide repair updates and timeframes.
• Review technician inspections and communicate findings to customers.
• Create and present repair estimates and obtain approvals.
• Create, update and finalize service work orders.
• Coordinate with technicians, Parts, Drivers and the Service Manager.
• Schedule pickups/deliveries and handle related invoicing.
• Notify customers when repairs are complete and arrange pickup/delivery.
• Follow up with customers after service via text.

Skills

Customer service

Communication

Organization

Attention to detail

Multitasking

Teamwork

Computer skills

Tools

Service software

Job description

Compensation: $25–$30/hour, based on experience

Location: Little Canada, MN

Schedule: Full-Time | Monday–Friday, 8:30 AM–5:00 PM | No evenings or weekends

Support Our Service Team

Do you enjoy working with customers, solving problems, and keeping things moving? Tri-State Bobcat is looking for a Service Writer to serve as a key connection between our customers and service department.

This role is responsible for day-to-day You'll manage service requests from intake through completion, keeping customers informed while working closely with technicians, Parts, Drivers, and the Service Manager.

What You'll Do

• Serve customers at the service counter and by phone
• Take service calls and provide repair updates and estimated timeframes
• Review technician Record 360 inspections and communicate findings to customers
• Create and present repair estimates and obtain customer approvals
• Create, update, and finalize service work orders
• Communicate repair status, changes, and customer approvals with technicians and the Service Manager
• Schedule equipment pickups and deliveries and handle related TSB and DVS invoicing
• Notify customers when repairs are complete and coordinate pickup or delivery
• Follow up with customers by text after service to check on completed work
• Contact past customers who are due for service and promote service specials
• Assist with warranty work orders, documentation, and claims
• Maintain accurate service records and coordinate with Parts, Sales, Rentals, Drivers, and Technicians

What Makes You a Great Fit

We're looking for someone who is organized, responsive, customer-focused, and comfortable talking about equipment and repairs. You'll need to manage multiple work orders and customers while staying on top of details and following through from start to finish.

We're looking for:

• Previous customer service, service writer, service advisor, dealership, automotive, or equipment experience preferred
• Strong communication and customer service skills
• Excellent organization and attention to detail
• Ability to prioritize multiple customers, work orders, and deadlines
• Comfortable communicating by phone, in person, and by text
• Strong computer skills and ability to learn dealership and service software
• Mechanical or equipment knowledge is a plus
• Ability to work effectively as part of a team

Why Tri-State Bobcat?

For more than 40 years, Tri‑State Bobcat has helped customers keep their businesses moving with quality equipment, parts, rentals, and service. You'll work with a knowledgeable team, a variety of compact construction equipment and brands, and customers who depend on us to get the job done.

What We Offer

• Health, Dental & Vision Insurance
• Company-paid Life & AD&D Insurance
• 401(k) with company match
• PTO from your first day + 7 paid holidays
• Employee Assistance Program (EAP)
• Training and career advancement opportunities
• Employee discount opportunities

Tri-State Bobcat is an Equal Opportunity Employer.