Service Writer

Tri-State Bobcat; Little Canada (MN); On-site; USD 52,000 - 62,000; Full time

Benefits offered by this job

Health, Dental & Vision Insurance

Company-paid Life & AD&D Insurance

401(k) with company match

PTO + 7 paid holidays

Employee Assistance Program (EAP)

Training and career advancement

Employee discount opportunities

Job summary

Tri-State Bobcat in Little Canada, MN is seeking a Service Writer to act as the key connection between customers and the service department, handling intake through completion. You will manage service requests, provide repair estimates, coordinate with technicians and parts, and keep customers informed via phone, email, and text.

Schedule pickups and invoicing while maintaining accurate records. We offer a stable full-time schedule (Mon–Fri, 8:30 AM–5:00 PM) with no evenings or weekends, a

Qualifications

• Previous customer service or service-advisor experience preferred.
• Strong communication and customer service skills.
• Excellent organization and attention to detail.
• Ability to manage multiple customers, work orders, and deadlines.
• Comfortable communicating by phone, in person, and by text.
• Strong computer skills and ability to learn service software.
• Mechanical knowledge is a plus.
• Team-oriented approach to service work.

Responsibilities

• Serve customers at the service counter and by phone.
• Take service calls and provide repair updates and estimated timeframes.
• Review technician inspections and communicate findings to customers.
• Create and present repair estimates and obtain customer approvals.
• Create, update, and finalize service work orders.
• Communicate repair status with technicians and the Service Manager.
• Schedule equipment pickups and related invoicing.
• Notify customers when repairs are complete and coordinate pickup or delivery.
• Follow up with customers by text after service to check on completed work.
• Contact past customers about service and promote specials.
• Assist with warranty work orders, documentation, and claims.
• Maintain accurate service records and coordinate with Parts, Sales, Rentals, Drivers, and Technicians.

Skills

Customer service

Communication

Organization

Attention to detail

Time management

Teamwork

Phone/text communication

Computer skills

Job description

Compensation: $25–$30/hour, based on experience

Location: Little Canada, MN

Schedule: Full-Time | Monday–Friday, 8:30 AM–5:00 PM | No evenings or weekends

Support Our Service Team

Do you enjoy working with customers, solving problems, and keeping things moving? Tri-State Bobcat is looking for a Service Writer to serve as a key connection between our customers and service department.

This role is responsible for day-to-day You'll manage service requests from intake through completion, keeping customers informed while working closely with technicians, Parts, Drivers, and the Service Manager.

What You'll Do

• Serve customers at the service counter and by phone
• Take service calls and provide repair updates and estimated timeframes
• Review technician Record 360 inspections and communicate findings to customers
• Create and present repair estimates and obtain customer approvals
• Create, update, and finalize service work orders
• Communicate repair status, changes, and customer approvals with technicians and the Service Manager
• Schedule equipment pickups and deliveries and handle related TSB and DVS invoicing
• Notify customers when repairs are complete and coordinate pickup or delivery
• Follow up with customers by text after service to check on completed work
• Contact past customers who are due for service and promote service specials
• Assist with warranty work orders, documentation, and claims
• Maintain accurate service records and coordinate with Parts, Sales, Rentals, Drivers, and Technicians

What Makes You a Great Fit

We're looking for someone who is organized, responsive, customer-focused, and comfortable talking about equipment and repairs. You'll need to manage multiple work orders and customers while staying on top of details and following through from start to finish.

We're looking for:

• Previous customer service, service writer, service advisor, dealership, automotive, or equipment experience preferred
• Strong communication and customer service skills
• Excellent organization and attention to detail
• Ability to prioritize multiple customers, work orders, and deadlines
• Comfortable communicating by phone, in person, and by text
• Strong computer skills and ability to learn dealership and service software
• Mechanical or equipment knowledge is a plus
• Ability to work effectively as part of a team

Why Tri-State Bobcat?

For more than 40 years, Tri‑State Bobcat has helped customers keep their businesses moving with quality equipment, parts, rentals, and service. You'll work with a knowledgeable team, a variety of compact construction equipment and brands, and customers who depend on us to get the job done.

What We Offer

• Health, Dental & Vision Insurance
• Company-paid Life & AD&D Insurance
• 401(k) with company match
• PTO from your first day + 7 paid holidays
• Employee Assistance Program (EAP)
• Training and career advancement opportunities
• Employee discount opportunities

Tri-State Bobcat is an Equal Opportunity Employer.