Service Writer

Kirby Corporation; Houston (TX); On-site; USD 35,000 - 55,000; Full time

Job summary

A leading company in Houston is seeking a Service Writer to join their team. The role involves a range of administrative activities to support the Service Department, including handling customer inquiries and preparing work orders. The ideal candidate will exhibit strong problem-solving skills and have a commitment to excellent customer service, demonstrating dependability and the ability to adapt to changing demands. High school diploma or GED is required.

Qualifications

• Education: High school diploma or GED or equivalent.
• Preferred experience working with customers, vendors, and all levels of an organization.
• Ability to utilize desktop computer systems.

Responsibilities

• Answer telephone calls and greet service customers.
• Inspect trucks and document customer complaints.
• Prepare work orders for invoicing and keep customers informed.

Skills

Attention to detail

Problem solving

Customer service

Dependability

Adaptability

Communication

Organizational skills

Education

High school diploma or GED

Tools

MS Word

MS Excel

MS Access

MS Outlook

Job description

Overview

Thermo King of Houston is Now Hiring a Service Writer at 772 McCarty Street, Houston, TX 77029. Responsible for performing a wide range of administrative and office support activities for the Service Department of Stewart & Stevenson that are critical to the efficient operation of the organization.

The hours for this position are Monday – Friday from 10:00am – 7:00pm.

Responsibilities

• Assist with answering telephone and monitor lines on hold for prompt response time.
• Greet service customer with a positive attitude.
• Inspect new trucks and trailers when brought in for any damage before we log equipment in fill out check in form.
• If new equipment is coming in for install alert sales staff by e-mail with VIN# and scan check in form
• Document customer complaints
• Open work order
• Maintain communication with service management on progress.
• Keep customers informed on progress of service jobs.
• Write up and prepare work orders for final review and invoicing get purchase orders for open accounts.
• Maintain a strong, personal commitment to the safety culture.
• All other duties as assigned.

Qualifications

Competencies

• Demonstrates quality work through accuracy, thoroughness, and attention to detail.
• Exhibits efficiency in problem solving by identifying and resolving problems in a timely manner to meet established customer deadlines.
• Strives to continuously build knowledge and skills and share expertise with others.
• Commitment to a standard of excellence in customer service.
• Shows adaptability by effectively responding to frequent change, delays, or unexpected events.
• Exhibits superior dependability by consistently arriving to work on time and as scheduled.
• Contributes to building a positive team environment through commitment, respect, and communication.
• Demonstrates professionalism by acting with integrity, high moral standards, and personal accountability.
• Shows organizational support by consistently following policy and procedures.
• Ability to utilize desktop computer systems, hardware and operating systems (i.e. MS Word, MS Excel, MS Access, MS Outlook, Internet Navigation, 10-key touch, Minimum 40 WPM).

Education/Experience:

• High school diploma or general education degree (GED) or equivalent combination of education and experience.
• Experience working with customers, vendors and all levels of an organization is preferred.

Physical Activities & Requirements:

• Ability to lift up to 25lbs.
• Ability to sit for long periods of time.
• Work in air-conditioned office, outside and workshop.
• Will be required on occasion to work more than 8 hours on one shift.
• Requires occasional bending, stooping, lifting and carrying.
• Reaching or handling with arms, hands and fingers.
• Manual dexterity sufficient to work with fingers (i.e. frequent typing)
• Normal vision with or without corrective lenses.

Working Conditions:

Standard Office Criteria