Service Writer/Advisor - Florence, AL

Longlewis; Florence (AL); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a leading automotive dealership as a Service Writer/Advisor in Florence, AL. You'll be responsible for providing excellent customer service, overseeing service workflows, and consulting with customers on repairs. This role offers competitive pay and comprehensive benefits to valued employees.

Benefits

2 weeks vacation pro-rated based on hire date

Paid sick days pro-rated based on hire date

BCBS Health Insurance - portion company paid

Dental, Vision, and Life Insurance

Paid Long Term Disability

Qualifications

• Service Advisor experience preferred.
• Must have urgency and accountability.
• Stable work history and good driving record required.

Responsibilities

• Greeting customers and listing vehicle concerns.
• Overseeing service department's workflow and schedule.
• Providing customers with warranty information and repair advice.

Skills

Excellent Customer Service

Strong Work Ethic

Excellent Communication Skills

Strong Organization Skills

Job description

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Description

Job Details

Description

Shoals Outdoor Sports, one of the nation's largest volume powersport, lawn equipment and marine dealers is looking to expand our staff so that we may continue to provide top notch customer service to our growing customer base.

We are looking for hard working, career-minded, self-starting individuals with a passion for the ATV/UTV community and all things Polaris. Individuals must be customer friendly, prompt, able to communicate well between staff and customers, able to multi-task and enjoy an energetic and fast paced environment.

If this sounds like you, then we urge you to apply and join one of the best and fastest growing dealerships in the Southeast.

GREAT Pay & Benefits in return for GREAT Experience & Drive!

Service Advisor Experience Preferred

POSITION AVAILABLE IN FLORENCE

Job Requirements

• Greeting customers and listing all vehicle concerns and information.
• Consulting with mechanics regarding necessary repairs and possible alternatives to repairs.
• Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers.
• Answering questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up.
• Providing customers with information and advice on warranty protections, repairs needed, and maintenance needed.
• Overseeing the service department’s workflow and schedule.
• Calling customers to advise them about service changes or vehicle pick-up times.
• Maintaining positive customer relationships to ensure repeat business.
• Ensuring all details on services rendered and costs are related to customers and processing their payments.
• with service technicians about parts ordering and ensuring parts are available when needed.
• Submitting and receiving approval from factory and extended warranty for repairs needed.
• Searching digital catalogues for needed parts for repairs, ordering needed parts if not available in store.
• Prior dealership experience preferred
• Strong organization skills a must
• Excellent communication skills a must
• Stable work history
• Good driving record required
• Drug Free
  
  

Must Have

• Urgency and Accountability
• Positive Attitude
• Strong Work Ethic
• Excellent Customer Service skills
  
  

Ability to work Independently

Benefits

• 2 weeks vacation pro-rated based on hire date the first year
• Paid sick days pro-rated based on hire date the first year
• BCBS Health Insurance - portion company paid
• Dental, Vision, Life, AD&D, Accident, Critical Illness, Short Term Disability
• Company paid life, AD&D and Long Term Disability
  
  

HOURS

Tuesday through Friday 8:30 am to 6:00 pm; Saturday 8:00 am to 3:00 pm

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Retail Motor Vehicles

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