AUTOMOTIVE SERVICE WRITER

City of Houston; Houston (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

The City of Houston is seeking an Automotive Service Writer in the Fleet Management Department. This position involves maintaining communication with vehicle operators, entering repair information, and preparing maintenance reports. Ideal candidates will have a high school diploma and prior customer service and automotive repair experience, with preference for those familiar with fleet management systems.

Qualifications

• Requires 2 years of customer service experience with 6 months in automotive repair.
• Knowledge of fleet management system software (M5, SAP) preferred.

Responsibilities

• Maintain communication with vehicle operators regarding maintenance status.
• Enter repair ticket information into the computerized fleet maintenance system.
• Prepare and submit vehicle reports and ensure parts availability.

Skills

Customer service

Communication

Data entry

Education

High School diploma or GED

Certificate in Automotive Technology

Tools

M5 Asset Works

MS Office

Job description

Applications accepted from: ALL PERSONS INTERESTED
Department: Fleet Management Department Reporting Location: Various*
Workdays and Hours: Various* (may require working weekends, holidays and shifts)
*Subject to change

ABOUT US The mission of the Fleet Management Department is to provide the City of Houston with best value, fleet management services. To accomplish Fleet’s mission and our vision of being recognized as the best managed fleet in the country, we are actively seeking a Automotive Service Writer. The Automotive Service Writer is a Tier 1 position and can make an immediate impact and add value towards the achievement of these goals.
For further information pertaining to the Fleet Management Department, please visit: Who is the Fleet Management Department? About Fleet Management Department .
DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS
TheAutomotive Service Writer duties includes but is not limited to:

• Maintain communication with vehicle operators regarding vehicle status.
• Research vehicle's maintenance history and prepare service order requests.
• Compile data and create reports using M5 and MS-Software.
• Enter repair ticket information and note into computerized fleet maintenance system.
• Establish and maintain assigned records.
• Upon repair completion, review and enter mechanic's labor time, close work order, notify customers of completion, explain repairs and answer any questions.
• Contact vehicle coordinators regarding vehicle maintenance, status and availability.
• Coordinate outside repair, recall or warranty work for vehicles with various vendors and auto dealerships.
• Contact customers and schedule preventative maintenance or inspections on vehicles.
• Coordinate with parts inventory personnel to ensure parts availability in order to minimize amount of time vehicles are in shop.
• Prepare, monitor and submit vehicle aging reports, vehicle counts, preventative maintenance reports, mechanic labor time information, and other reports as requested.
• May provide training to auto shop personnel in the use of the computerized fleet maintenance system.
• Perform other duties and special projects as requested.

WORKING CONDITIONS The position occasionally requires stooping or bending. Occasional light lifting of up to 20 pounds may be required. There are routine discomforts from exposure to moderate heat, cold, moisture/wetness and unpleasant air conditions. The position may involve routine exposure to soiled materials and light chemical substances such as gasoline and motor oil.
This is a FLEET Department Position at the Tier I Level. EDUCATIONAL REQUIREMENTS
Requires a High School diploma or GED.
EXPERIENCE REQUIREMENTS
Two years of customer service experience are required, with at least six months in field of automotive repair. A certificate in Automotive Technology, acquired through 18 months of education or training, may substitute for the experience requirement.

LICENSE REQUIREMENTS
May require a valid Texas driver's license and compliance with the City of Houston's driving policy. (AP 2-2).
**Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6. **

Preference will be given to applicants with M-5 Asset Works Fleet Management System experience or any other Fleet Management Software exposure. MS Office with two or more years experience with Excel. Applicants with experience in SAP functions for requisitions, invoices and receivables will receive preference.Must be able to pass a criminal background check, obtain and maintain federally mandated security clearance where required

SELECTION/SKILLS TESTS REQUIRED
None, however, the department may administer a skills assessment review.

SAFETY IMPACT POSITION Yes If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

Pay Grade 15

SALARY INFORMATION
Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.

APPLICATION PROCEDURES
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov .

To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call 832.393.6049.

If you need special services or accommodations, call 832.393.6049. (TTY 7-1-1)

If you need login assistance or technical support call 855-524-5627.

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

EOE Equal Opportunity Employer
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.