Service Writer

Cocoa Hyundai, Inc.; Florida; On-site; USD 72,000 - 88,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Life Insurance

401(k)

Paid Time Off

Employee Discounts

Job summary

Cocoa Hyundai, Inc. is seeking an experienced Automotive Service Advisor to join our team in Florida. The ideal candidate will identify problems, gather warranty details, and draft repair orders while delivering outstanding customer satisfaction.

You will work closely with mechanics and serve as the main contact for service needs. We offer a strong pay plan with yearly earnings around $80,000 plus, a high-energy, team-oriented environment, and opportunities for growth.

Qualifications

• One year of dealership Service Advisor experience is required.
• Proven track record of achieving exceptional customer satisfaction.
• Must have a valid driver's license and be in good standing.
• Must exhibit personal and professional integrity.
• Must have a desire for a long term career with a growing organization.
• CDK experience is highly preferred.

Responsibilities

• Greets and consults with customers to interpret their needs and arrange for appropriate service.
• Serves as the primary point of contact for all automotive service and repair matters.
• Consult with mechanics about necessary repairs and possible alternatives to expensive work.
• Sells additional needed services.
• Sets and manages the expectations for service delivery for both the customers and mechanics.
• Continuously updates customers on repair needs and completion times.
• Verify that the final invoice reconciles with the work performed on the repair order.
• Performs other duties as assigned.

Skills

Customer service

Communication

Sales ability

Problem-solving

Tools

CDK

Job description

Job Description

Automotive Service Advisor

Yearly earnings $80,000 +

We are looking for anexperiencedandmotivatedautomotive dealership Service Advisor to join our team! The ideal candidate is a high energy individual who is looking for a Greatopportunity to work with a outstanding team and company.This position includes identifying problems with automobiles, gathering information about warranties and provisions for service coverage and drafting orders for repairs to be done. Being a determined self-starter who maintains a consistent level of outstanding customer satisfaction are must-have qualities for the Service Advisor position.

RESPONSIBILITIES

• Greets and consults with customers to interpret their needs and arrange for appropriate service
• Serves as the primary point of contact for all automotive service and repair matters
• Consult with mechanics about necessary repairs and possible alternatives to expensive work
• Sells additional needed services
• Sets and manages the expectations for service delivery for both the customers and mechanics
• Continuously updates customers on repair needs and completion times
• Verify that the final invoice reconciles with the work performed on the repair order
• Performs other duties as assigned

QUALIFICATIONS

• One year of dealership Service Advisor experience a must
• Proven track record of achieving exceptional Customer Satisfaction
• Must have a valid driver's license and be in good standing
• Must exhibit personal and professional integrity
• Must have a desire for a long term career with a growing organization
• CDK experience; highly preferred

BENEFITS

• Progressive and Competitive Pay Plan
• Strong mentorship program to help you gain the experience you need to progress your career
• Excellent opportunities for growth and internal promotions
• Ongoing Training and Education, Employee Purchase and Service Discounts
• Full insurance benefit options including Medical, Dental, Vision, Life, Disability, and Accident Insurance
• Paid Sick Time
• Paid Vacation
• 401(k)
• Team-oriented, professional and fun work environment