Service Writer

Foss-Motors; Exeter (NH); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health/Dental/Vision Insurance

Life Insurance

Paid Training

Paid Vacation

Family owned and operated

Positive and professional environment

Uniforms provided (Service)

Job summary

Foss Motors is seeking a Service Writer to greet customers, assess service needs, and coordinate repairs. You will liaise with technicians, track vehicle progress, and communicate updates to customers to ensure satisfaction.

The role emphasizes ethical service standards and professional image in a fast-paced shop. The position requires automotive service advisor background, High School Diploma, English fluency, and basic computer/CRM skills.

Qualifications

• High School Diploma or equivalent.
• Ability to read, write and speak English fluently.
• Automotive service advisor experience.
• Proficient use of computers/business machines.

Responsibilities

• Meet with customers and determine their needs for repair and/or service of their vehicle issues.
• Increase customer satisfaction by building customer relations.
• Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service and good employee and community relations.
• Monitor the progress of each vehicle throughout the day, and updating customers frequently.
• Increase profitability by maximizing sales & execute retail promotions.
• Responsible for overseeing the technician working on customer’s vehicle including their time management/efficiency, parts ordering, job completion times.
• Oversee and participate in quality control.
• Participate in the development and documentation of Standard Operating Procedures as appropriate.

Skills

Customer service

Automotive knowledge

Sales experience

Education

High School Diploma or equivalent

Tools

CRM software

Job description

Service Writer

We are afamily owned and operated business, which means that we will always provide you with a positive and professional enviromentfor you and all your automotive needs.We are proud of the team that we have here at Foss Motors and are looking for professionals who can provide the level of service our customers deserve. If you're interested in a fast paced and exciting work environment that also offers fantastic benefits.

RESPONSIBILITIES:

• Meet with customers and determine their needs for repair and/or service of their vehicle issues

• Increase customer satisfaction by building customer relations.

• Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service and good employee and community relations.

• Monitor the progress of each vehicle throughout the day, and updating customers frequently

• Increase profitability by maximizing sales & execute retail promotions.

• Responsible for overseeing the technician working on customer’s vehicle including their time management/efficiency, parts ordering, job completion times.

• Oversee and participate in quality control.

• Participate in the development and documentation of Standard Operating Procedures as appropriate.

REQUIREMENTS:

• High School Diploma or equivalent.

• Valid CDL

• Accredited training in service advisor skills, customer satisfaction and quality control.

• Automotive service advisor experience.

• Ability to read, write and speak English fluently.

• Ability to concentrate and accomplish tasks despite interruptions.

• Ability to perform a variety of tasks simultaneously.

• Proficient use of computers/business machines

BENEFITS:

• Health/Dental/Vision Insurance
• Life Insurance
• Paid Training
• Paid Vacation
• Family owned and operated
• Positive and professional environment
• Uniforms provided (Service)