Service Advisor

Foss Motors; Exeter (NH); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid Training

Paid Vacation

Uniforms provided (Service)

Specialty tools provided (Service)

Paid for lease (Sales quota)

Job summary

Foss Motors in Exeter, NH is seeking a Service Advisor to join our family-owned team. You will greet customers, collect vehicle information, and clearly report symptoms, helping you build trust and deliver outstanding service.

The role involves advising on maintenance based on age and history, preparing estimates, tracking progress, and communicating with customers about charges. We offer benefits such as health insurance, paid training, vacation, uniforms and tools, and a supportive, long-term

Qualifications

• Proven record of achieving exceptional customer satisfaction.
• Past experience as a service advisor or related role.
• Energetic and motivated to grow with the company.
• Integrity and professional demeanor.
• Computer skills and willingness to learn new programs.

Responsibilities

• Greet customers promptly.
• Obtain customer and vehicle information.
• Clearly report all vehicle symptoms as described by the customer.
• Determine and recommend maintenance based on age, mileage and history.
• Prepare a complete and accurate estimate of cost for labor and parts.
• Establish follow up time.
• Monitor the progress of each vehicle throughout the day, and update customers frequently.
• Verify that the final invoice reconciles with the work performed on the repair order.
• Explain all completed work and charges to customers.

Skills

Customer service

Communication

Sales oriented

Teamwork

Tools

CRM software

Microsoft Office

Job description

We are afamily owned and operated business, which means that we will always provide you with a positive and professional enviromentfor you and all your automotive needs.We are proud of the team that we have here at Foss Motors and are looking for professionals who can provide the level of service our customers deserve. If you're interested in a fast paced and exciting work environment that also offers fantastic benefits.

BENEFITS:

• Health/Dental/Vision Insurance
• Life Insurance
• Paid Training
• Paid Vacation
• Family owned and operated
• Positive and professional environment
• Paid for lease (Sales who hit specific quota)
• Uniforms provided (Service)
• Specialty tools provided (Service)

RESPONSIBILITIES

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend maintenance base on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

REQUIREMENTS

• Proven record of achieving exceptional customer satisfaction
• Past experience as a service advisor, assistant lane manager or service consultant
• Above-average energy level
• A desire for a long-term career with a growing organization
• Personal and professional integrity
• Computer skills and willingness to learn new programs