Service Writer

Foss Motors Inc; Exeter (NH); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health/Dental/Vision Insurance

Life Insurance

Paid Training

Paid Vacation

Family owned and operated

Positive and professional environment

Paid for lease (Sales quota)

Uniforms provided (Service)

Speciality tools provided (Service)

Job summary

Foss Motors Inc. is seeking a Service Writer to bridge customers and our service team in Exeter, NH. You will assess vehicle service needs, communicate updates, and help ensure timely, quality repairs.

You'll provide excellent customer service, document recommendations, and support sales promotions while maintaining professional standards and efficiency in a fast-paced, family-owned shop.

Qualifications

• High School Diploma or equivalent.
• Valid CDL required.
• Training in service advisor skills, customer satisfaction, and quality control.
• Experience as an automotive service advisor.
• Fluent English reading, writing and speaking.
• Ability to multitask and concentrate amid interruptions.
• Proficiency with computers and business machines.

Responsibilities

• Meet with customers to determine repair/service needs.
• Increase customer satisfaction by building relationships with customers.
• Maintain standards of ethical business practices and professional image.
• Monitor the progress of vehicles and update customers frequently.
• Increase profitability by maximizing sales and promotions.
• Oversee technicians working on customers’ vehicles including time management and parts ordering.
• Oversee and participate in quality control.
• Develop and document Standard Operating Procedures as appropriate.

Skills

CDL

Service advisor training

Automotive service experience

English fluent

Multitasking

Computer literacy

Attention to detail

Education

High School Diploma

Tools

Computers / Computers literacy

Job description

Service Writer

We are afamily owned and operated business, which means that we will always provide you with a positive and professional enviromentfor you and all your automotive needs.We are proud of the team that we have here at Foss Motors and are looking for professionals who can provide the level of service our customers deserve. If you're interested in a fast paced and exciting work environment that also offers fantastic benefits,

RESPONSIBILITIES:

• Meet with customers and determine their needs for repair and/or service of their vehicle issues

• Increase customer satisfaction by building customer relations.

• Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service and good employee and community relations.

• Monitor the progress of each vehicle throughout the day, and updating customers frequently

• Increase profitability by maximizing sales & execute retail promotions.

• Responsible for overseeing the technician working on customer’s vehicle including their time management/efficiency, parts ordering, job completion times.

• Oversee and participate in quality control.

• Participate in the development and documentation of Standard Operating Procedures as appropriate.

REQUIREMENTS:

• High School Diploma or equivalent.

• Valid CDL

• Accredited training in service advisor skills, customer satisfaction and quality control.

• Automotive service advisor experience.

• Ability to read, write and speak English fluently.

• Ability to concentrate and accomplish tasks despite interruptions.

• Ability to perform a variety of tasks simultaneously.

• Proficient use of computers/business machines

BENEFITS:

• Health/Dental/Vision Insurance
• Life Insurance
• Paid Training
• Paid Vacation
• Family owned and operated
• Positive and professional environment
• Paid for lease (Sales who hit specific quota)
• Uniforms provided (Service)
• Speciality tools provided (Service)