Service Writer

Housby Truck Lube; Des Moines, Northern (IA, KY); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Life Insurance

Disability Insurance

Flexible Schedule

Paid Holidays

Paid Personal Days

Retirement Plan

401k Plan

Job summary

Housby Truck Lube in Des Moines, IA seeks a customer service-focused associate to greet customers, advise on service needs, and manage service orders from start to finish.

The role requires basic computer skills, clear communication, attention to detail, and a valid driver’s license. Some weekends/evenings may be required; benefits include health, vision, life, disability insurance, 401k and paid holidays.

Qualifications

• Basic computer skills required.
• Excellent written and oral communication skills.
• Strong attention to detail and accuracy.
• Ability to read and write effectively.
• Ability to perform basic arithmetic with whole numbers and decimals.
• Valid driver’s license and reliable transportation.
• Must be a team player.

Responsibilities

• Greet customers and answer calls/emails.
• Consult on service needs and upsell Truck Lube services.
• Process and manage repair/service orders from start to finish.
• Balance cash drawer and credit card activity daily.
• Maintain lobby area and stock products.
• Follow safety rules and department processes.

Skills

Basic computer skills

Excellent written and oral communiquer

Strong attention to detail

Read and write effectively

Math skills (units, decimals)

Valid driver’s license

Team player

Education

High School Diploma or GED

Job description

Provide excellent customer service by greeting customers, consulting on Truck Lube service needs, and managing service orders from start to finish.

Focus

Essential duties include the following. Other duties may be assigned.

• Ensure that customers receive prompt, courteous and effective service.
• Keep customers informed on completion times, service expenses and possible changes.
• Upsell other Truck Lube services to customers.
• Process repair orders from start to finish.
• Greet customers and answer incoming phone calls and emails.
• Balance the cash drawer, credit card activity and counter sales daily.
• Clean the lobby area and stock products and supplies as needed.
• Maintain a professional image at all times.
• Follow the company's safety rules and safety policies.
• Follow all Truck Lube department processes.

Skills & Experience

• Basic computer skills.
• Excellent written and oral communication skills.
• Strong attention to detail.
• Ability to read and write effectively.
• Ability to add, subtract, multiply and divide all units of measure, using whole numbers and decimals.
• Valid driver's license and dependable transportation.
• Must be a team player.

Education

• High School Diploma or GED required.

Physical Demands

• Oral communication in person and over the phone.
• Ability to view a computer monitor.
• Regularly required to stand and sit.
• Alpha/numeric keyboarding.
• Ability to lift and move up to 50 pounds.
• Requires the use of both hands.
• The work environment for this position is varied due to the differences in our work site. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts, fumes or airborne particles, toxic conditions and outside weather conditions.
• The noise level in the work environment is usually moderate to loud.
• Works indoors and occasionally outdoors.
• Some weekends and evening hours may be required.

Shift Schedule:

• Full Time
• 40 hours per week
• Health Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance
• Flexible Schedule
• Paid Holidays
• Paid Personal Days
• Retirement Plan
• 401k Plan

Housby Truck Lube is an Equal Opportunity Employer.

At HOUSBY TRUCK LUBE, we are dedicated to fostering diversity and inclusivity. As an equal opportunity employer, we actively support everyone in expressing themselves and reaching their full potential. Our commitment extends to reaching out to individuals from various backgrounds and identities. We do not discriminate based on gender identity, race, national origin, ethnicity, religion, age, sexual orientation, marital or family status, or mental/physical disabilities. HOUSBY TRUCK LUBE is committed to collaborating with and providing reasonable accommodations to individuals with disabilities. If you need accommodation during the recruitment process, please inform your recruiter.