Service Writer

Thermo King of Dallas LLC in; Dallas (TX); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dynamic Service Writer to join their team in Dallas. This role is pivotal in ensuring the smooth operation of the Service Department, where you'll engage with customers, manage work orders, and maintain communication with service management. If you thrive in a fast-paced environment and are committed to delivering exceptional customer service, this opportunity is perfect for you. Join a forward-thinking company that values teamwork, professionalism, and a strong commitment to safety and quality in every task.

Qualifications

• Demonstrate quality work through accuracy and attention to detail.
• Commit to excellence in customer service and professionalism.

Responsibilities

• Assist with answering calls and greet service customers positively.
• Prepare work orders for review and maintain communication with service management.

Skills

Customer Service

Problem Solving

Attention to Detail

Communication

Computer Proficiency

Education

High School Diploma or GED

Tools

MS Word

MS Excel

MS Access

MS Outlook

Job description

Thermo King of Dallas is now hiring a Service Writer at 3323 Jane Lane, Dallas, TX 75247. The role involves performing a wide range of administrative and office support activities for the Service Department of Stewart & Stevenson, essential for the organization's efficient operation.

Responsibilities

1. Assist with answering telephone calls and monitor lines on hold for prompt response.
2. Greet service customers with a positive attitude.
3. Inspect new trucks and trailers upon arrival for damages before logging equipment and filling out check-in forms.
4. Notify sales staff via email with VIN# and scan check-in forms for new equipment arriving for installation.
5. Document customer complaints.
6. Maintain communication with service management regarding progress.
7. Keep customers informed about the status of their service jobs.
8. Prepare work orders for review and invoicing; obtain purchase orders for open accounts.
9. Maintain a strong personal commitment to safety culture.
10. Perform all other duties as assigned.

Qualifications

• Demonstrate quality work through accuracy, thoroughness, and attention to detail.
• Efficiently solve problems by identifying and resolving issues promptly to meet customer deadlines.
• Continuously build knowledge and skills, sharing expertise with others.
• Commit to excellence in customer service.
• Adapt effectively to changes, delays, or unexpected events.
• Be dependable by arriving on time and as scheduled.
• Contribute to a positive team environment through commitment, respect, and communication.
• Act with professionalism, integrity, high moral standards, and personal accountability.
• Follow organizational policies and procedures consistently.
• Proficient in desktop computer systems and software (MS Word, Excel, Access, Outlook), internet navigation, 10-key touch (minimum 40 WPM).

Additional Service Writer (Finance) Responsibilities

• Open work orders and maintain communication with service management.
• Assist with customer, vendor interactions, and organizational support.
• Perform physical activities such as lifting up to 25 lbs, sitting for long periods, and occasional bending or lifting.
• Work in various environments including office, outside, and workshop.
• Occasionally work more than 8 hours per shift.
• Maintain normal vision with or without corrective lenses.

Education and Experience

• High school diploma or GED, or equivalent experience.
• Experience with customer and vendor interactions preferred.

Working Conditions

Standard office environment, with outdoor and workshop work as needed.