Service Writer

Sonsray Connect & Grow; Carlstadt (NJ); On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

Medical coverage PPO HSA options

401K with employer contributions

Annual vacation 80 hours

Uniforms provided

Birthday meal

Job summary

Sonsray Connect & Grow in Carlstadt, NJ is seeking a Service Writer to act as the main liaison between customers and the service department for fleet and refrigeration equipment. You will prepare work orders, provide accurate estimates, verify warranty coverage, and ensure clear communication throughout the service process in a fast-paced dealership environment.

The role involves coordinating workflow with technicians and leadership, maintaining records, and delivering high levels of customer

Qualifications

• 3+ years of experience in heavy phones, office administrative duties and customer relations.
• Strong computer skills and problem solving abilities.
• Ability to review records and explain technical information to customers.

Responsibilities

• Verify warranty and service contract coverage and explain provisions to customers.
• Prepare detailed service estimates including material, supply and labor costs.
• Create work orders documenting issues, outlining repairs, securing approvals, and entering data into the service database.
• Explain estimates and return times to customers, obtaining contact information and approvals.
• Maintain comprehensive unit records of problems and planned corrective actions.
• Proactively accept new requests and identify opportunities to improve job outcomes.

Skills

Customer service

Phone handling

Computer skills

Problem solving

Bilingual Spanish

Tools

E-Emphasys

Job description

Job Title Service Writer Location Carlstadt NJ Job Type Full time Salary Range 22 27 hour DOE

Position Summary

The Service Writer serves as the primary point of contact between customers and the service department managing repair and maintenance requests for fleet and refrigeration equipment This role is responsible for preparing work orders providing accurate estimates verifying warranty coverage and ensuring clear communication throughout the service process The Service Writer works closely with technicians and leadership to coordinate workflow maintain accurate records and deliver a high level of customer service in a fast paced dealership environment

Responsibilities

• Verify warranty and service contract coverage explaining provisions and exclusions to customers
• Prepare detailed service estimates including material supply and labor costs and calculate customer deductibles
• Create work orders by documenting issues outlining repairs securing approvals and entering into the service database
• Clearly explain estimates and expected vehicle return times to customers addressing questions and obtaining necessary contact information and approvals
• Maintain comprehensive unit records of identified problems and planned corrective actions
• Proactively accept new requests and identify opportunities to enhance job outcomes to contribute to the organizations positive reputation
• Perform additional duties as assigned by management to align with dealership objectives

Qualifications

• Minimum 3 years of experience handling heavy phones office administrative duties customer relations great computer skills and problem solving
• Refrigerated Transportation or Heavy Diesel dealership experience is highly desired
• Ability to review records and explain technical information to customers
• Bilingual in Spanish preferred ability to communicate effectively with Spanish speaking customers
• Proficiency in calculating costs for materials supplies and labor
• Experience in documenting symptoms problems and causes and outlining required repairs
• Capability to obtain approval signatures and accurately enter data into a service database eg E Emphasys
• Strong communication and interpersonal skills to build customer confidence and address concerns
• Detail oriented for maintaining accurate and comprehensive unit records
• Commitment to continuous learning and staying current with industry knowledge including reading manufacturer publications and completing online factory courses
• Proactive and adaptable with a willingness to take on new tasks and identify areas for improvement

About Sonsray

About Sonsray Sonsray moves mountains for the construction transportation and agriculture industries We are the West Coasts largest Thermo King & CASE dealership offering sales parts service rental and leasing We are committed to fostering a supportive and dynamic work environment Why work here At Sonsray we value all employees their contributions and most importantly their ideas We know that the key to moving mountains is teamwork This is what we offer our team members

• Medical coverage PPO HSA options
• Dental Vision and Life insurance provided at no cost
• 401K with competitive employer contributions
• 80 hours of annual vacation increasing with years of service
• Uniforms provided annually
• Annual boot voucher of 12500
• One full paid day off annually for community volunteer work
• Birthday meal provided by Sonsray
• Privately owned and operated with decisions made based on core values rather than corporate directives
• Annual Holiday Party including covered airfare and hotel for employees and a guest
• Emphasis on company growth and employee development
• Open door policy fostering a collaborative environment with active owner and management involvement

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