Service Writer

CraneWorks; Alabama; On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Service Writer to join their team. In this entry-level role, you will be responsible for maintaining accurate service department records, managing work orders, and ensuring customer satisfaction. Your strong communication and organizational skills will be key as you interact with customers and handle service-related inquiries. This position offers a dynamic work environment where you can grow your skills in a supportive atmosphere. If you are looking to start your career in a thriving industry, this opportunity is perfect for you.

Qualifications

• Entry-level position requiring good communication and customer service skills.
• Experience in a service department preferred.

Responsibilities

• Open and manage work orders, ensuring timely closure and invoicing.
• Handle repair order charges and warranty claims efficiently.

Skills

Good communication skills

Customer service skills

Effective written communication

Negotiation skills

Computer skills

Organizational skills

Basic understanding of mechanical terms

Education

High School Diploma

Experience in equipment service

Tools

Dealership or point of sale systems

Job description

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Position Summary

The Service Writer will maintain accurate and timely reports and records related to the service department operation. The individual will ensure all charges related to work orders are posted properly and closed promptly. Vendor invoices will be filed and provided to AP with proper supporting documents as received.

Duties & Responsibilities

1. Open work orders as directed by the Service Manager and maintain control until closed and invoiced.
2. Handle repair order charges, warranty validation & claims coverage, calculating charges, submission, and follow-up.
3. Create and track purchase orders as directed.
4. Keep updated on changes to PO amounts and other info, and provide to AP.
5. Develop cost estimates.
6. Track repairs, their causes, schedule technicians, and process warranties.
7. Maintain a clean and safe work area; care for shop tools and equipment assigned to technicians.
8. Operate equipment safely.
9. Follow all safety rules and regulations.
10. Handle service department filing and records.
11. Update customer profiles using equipment, hours, or other info from work orders.
12. Maintain accessories and supplies; prepare replacement orders for approval.
13. Assist in handling customer complaints and concerns.
14. Track damaged equipment and ensure issues are corrected.
15. Estimate repair times and schedule technicians accordingly.
16. Greet customers courteously and promptly.
17. Perform other duties as assigned.

Requirements

Qualifications & Skills

• Good communication and customer service skills.
• Effective written communication skills.
• Experience in a service department.
• Ability to produce routine reports and correspondence.
• Negotiation skills for customer complaints.
• Experience with dealership or point of sale computer systems.
• Good computer skills.
• Knowledge of office procedures.
• Organizational skills.
• Basic understanding of mechanical/technical terms.

Education & Experience

• High School Diploma or equivalent.
• Equipment service and maintenance experience preferred.

License & Certification

• Valid Driver’s License with acceptable driving record.

Working Conditions

Work is performed in an office, equipment shop, or job site environment. Expect noise, fumes, and chemicals typical of a shop environment.

Physical Requirements

• Prolonged sitting and working on a computer.
• Lift up to 50 pounds.
• Climb on/off heavy mobile equipment safely.
• Walk on uneven surfaces in various weather conditions.
• Regular and predictable attendance required.

Travel Requirements

• None or infrequent.

Seniority Level

• Entry level.

Employment Type

• Full-time.

Job Function

• Other.

Industries

• Construction.