Service Warranty Specialist

The Juris Agency; Kentucky; On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

PTO

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Hands on Training

Retirement Plan

Job summary

Mark Porter Auto Group in Jackson, OH is seeking a Service Warranty Specialist to oversee warranty claims and support technicians through the submission process. You will ensure documentation meets manufacturer standards and act as the bridge between the service team and warranty representatives.

The ideal candidate has experience in warranty claim processing or automotive service advisory, with a solid understanding of manufacturer guidelines and attention to detail.

Qualifications

• Experience in automotive warranty claim processing or service advisory.
• Knowledge of manufacturer warranty guidelines and claim portals.
• Attention to detail and ability to work with cross-functional teams.

Responsibilities

• Process warranty claims accurately and ensure documentation meets manufacturer standards.
• Coordinate with service technicians to gather information for claim approvals.
• Monitor claim status and follow up on rejected or pending items for timely reimbursement.
• Maintain organized records of all service repairs and warranty documents.
• Bridge between service department and manufacturer's warranty representatives.
• Review repair orders for accuracy before submission.

Skills

Warranty processing

Communication with technicians

Documentation precision

Education

High school diploma or equivalent

Job description

Job Description

At Mark Porter Auto Group in Jackson, Ohio, we believe that taking care of our team is just as important as taking care of our customers' vehicles. We have built a reputation for honesty and reliability, and we are looking for a Service Warranty Specialist who shares our commitment to doing things the right way. This role is central to our service department's success, acting as the primary point of contact for navigating the technical details of warranty claims. You won't just be pushing paperwork; you will be the expert who ensures our technicians are supported and our customers receive the coverage they deserve. We pride ourselves on creating a friendly, supportive environment where your contributions are recognized and your expertise is valued every single day. If you appreciate a structured, detail-oriented role and want to be part of a stable, local team that genuinely cares about its people and the Jackson community, we would be thrilled to meet you. Come grow your career with us in an environment where your voice matters and your work makes a real difference.

Benefits

• Paid Time Off (PTO)
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance
• Hands on Training
• Retirement Plan

Responsibilities

• Process warranty claims accurately and ensure all documentation meets manufacturer standards.
• Coordinate with service technicians to obtain the necessary information for claim approvals.
• Monitor claim status and follow up on any rejected or pending items to ensure timely reimbursement.
• Maintain organized records of all service repairs and warranty documentation for future audits.
• Serve as a bridge between the service department and the manufacturer's warranty representatives.
• Review repair orders for accuracy and completeness before submission.

Requirements

• Automotive service advisor or warranty claim processing experience.
• Technical knowledge of manufacturer warranty guidelines and claim submission portals.
• High school diploma or equivalent.