Service Valet/Quality Control

Nielsen Automotive Group; Morristown (TN); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Free college opportunity

Discount plans on purchases and خدمات

Health, dental and vision insurance

Life insurance

401k retirement account

Paid vacation and sick leave

Job summary

Nielsen Ford of Morristown is seeking a Service Valet/Quality Control team member who will greet customers and inspect vehicles. You will help document conditions and support service advisors to ensure a smooth, positive experience.

Ideal candidates are reliable, build teamwork, and are eager to learn. The position offers growth opportunities in a fast-paced dealership environment with a focus on quality and customer satisfaction.

Qualifications

• Excellent customer service and communication skills.
• Clean driving record and ability to operate vehicles.
• Ability to multitask and stay organized in a fast-paced environment.
• Willing to participate in ongoing training.
• Reliable, team-oriented.

Responsibilities

• Greet customers in the service drive with a professional, friendly attitude.
• Perform vehicle walk-around inspections and document existing conditions and concerns.
• Accurately tag and organize vehicles for service advisors and technicians.
• Maintain a clean, safe, and organized service department environment.
• Park, stage, and organize customer vehicles with documented locations and key information.
• Perform quality control checks on serviced vehicles to ensure repairs were completed correctly.
• Road test vehicles to verify noises or concerns have been addressed.
• Verify customer complaints are resolved before vehicle delivery.
• Shuttle customers to and from home or work locations while delivering excellent service.
• Support service department operations with errands and department upkeep.
• Communicate effectively with service advisors, technicians, and customers.
• Demonstrate multitasking in a fast-paced dealership environment.

Skills

Customer service

Attention to detail

Communication

Multitasking

Teamwork

Driving ability

Job description

Nielsen Ford of Morristown is looking to add a Service Valet/Quality Control to our team. This person will be accountable for greeting and interacting with our loyal customers and their vehicles.

The ideal candidate will be a reliable employee, exhibit teamwork, friendly and engaging, and add value to our organization. For excellent employees, there is a lot of room for advancement.

BENEFITS:

• FREE COLLEGE OPPORTUNITY! Online or in-person with Strayer University
• Discount plans on purchases and services
• Health, dental and vision insurance
• Life insurance
• 401k retirement account
• Paid vacation and sick leave

Responsibilities:

• Greet customers in the service drive with a professional, friendly, and engaging attitude
• Perform vehicle walk-around inspections with customers to document existing vehicle condition and customer concerns
• Accurately tag and organize vehicles for service advisors and technicians to ensure efficient workflow and record keeping
• Assist in maintaining a clean, safe, and organized service department environment
• Park, stage, and organize customer vehicles while properly documenting vehicle locations and key information
• Perform quality control checks on serviced vehicles to help ensure repairs and maintenance were completed correctly
• Road test vehicles when necessary to verify noises, vibrations, or customer concerns have been properly addressed
• Verify customer complaints and repair concerns are resolved before vehicle delivery
• Shuttle customers to and from home or work locations as needed while providing excellent customer service
• Support service department operations with additional duties including errands, department upkeep, and vehicle movement
• Communicate effectively with service advisors, technicians, and customers to help deliver a positive service experience
• Demonstrate strong multitasking skills and the ability to work efficiently in a fast-paced dealership environment

Skills & Qualifications

• Excellent customer service and communication skills
• Strong attention to detail and quality assurance mindset
• Clean driving record and ability to operate automatic and manual transmission vehicles
• Ability to multitask and remain organized under pressure
• Reliable, team-oriented, and willing to participate in ongoing training
• Ability to identify and communicate vehicle issues, noises, or unresolved concerns professionally