SERVICE VALET LEAD

Obrien Auto Group; Kirkland (WA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Paid holidays

Vacation

Medical/Dental/Vision/RX

Disability/Life

401(k) match

Job summary

Toyota of Kirkland in Kirkland, WA is seeking a Service Valet Lead to lead a team of service valets and porters, delivering exceptional customer service. This full-time position offers hourly compensation and a comprehensive benefits package.

Responsibilities include supervising check-in/out, managing schedules, and maintaining vehicle flow and lot organization to ensure a smooth service drive. Must have a valid driver’s license and be able to pass background checks.

Qualifications

• Experience in customer service preferred.
• Valid Driver's License required.
• Background screening and motor vehicle record review mandatory.

Responsibilities

• Lead, train, and motivate a team of service valets and porters to deliver exceptional customer service.
• Assign daily responsibilities, manage schedules, and monitor productivity and performance.
• Oversee the check-in/check-out process for all customer vehicles.
• Facilitate the flow of vehicles through the service drive, parking lot and between facilities.
• Fuel and clean loaner cars daily.
• Transport sales demo cars back to designated storage at the warehouse.
• Perform other duties as assigned by management.
• Regular attendance and timeliness are essential.

Skills

Leadership

Customer service

Team supervision

Communication

Job description

Job Details

Job Location: TOK - Kirkland, WA 98034. Position Type: Full Time.

Toyota of Kirkland,a dealership in the O'Brien Auto Group, is currently looking for a Service Valet Lead to join their team. We are searching for an individual who is hardworking, friendly, and enjoy interacting with people. Previous customer service experience preferred.

This position pays $20 per hour.

All employees subject to eligibility requirements, we offer the following benefits:

Benefits

• Paid holidays pursuant to the annual holiday calendar (typically five holidays)
• Vacation – based on hire date and paid based on position.
• Medical/Dental/Vision/RX
• Ancillary Benefits such as Short/Long Term Disability, Accident, Critical Illness, Life Insurance, Spousal/Child coverages, Flexible Spending
• 401(k) plus company match

Responsibilities

• Lead, train, and motivate a team of service valets and porters to deliver exceptional customer service
• Assign daily responsibilities, manage schedules, and monitor productivity and performance.
• Oversee the check-in/check-out process for all customer vehicles.
• Facilitate the flow of vehicles through the service drive, parking lot and between facilities.
• Fuel and clean loaner cars daily.
• Transport sales demo cars back to designated storage at the warehouse.
• Perform other job description as directed or scheduled, i.e., car wash, shuttle driver, team leader, shop maintenance.
• Maintain all outside parking lots.
• Drive in a safe and legal manner.
• Maintain good customer and employee relations.
• Report all important customer comments to management.
• Maintain a high level of personal cleanliness, hygiene, grooming and appearance.
• Wear required uniform and follow dress code.
• Be available to fill in shifts whenever possible.
• Perform other duties as assigned by management.
• Regular attendance and timeliness is essential.
• Work in cooperative, positive & professional manner with all personnel in the company.
• Treat members of the public and customers in a courteous and non-discriminatory manner. Maintain professional demeanor while at work.
• Must conform to company policy regarding non-discrimination and harassment.

Equipment/Machines/Tools Typically Used

Pressure washers, steam cleaning equipment, water hoses and buckets, sponges, polishers, cloth rags, hand-held squeeze bottles, and mechanics hand tools. Rubber gloves to be worn as required.

Chemicals

Numerous chemicals are used/handled on a frequent basis. Employee will be trained by their supervisor on the safe handling/use of these substances. Employee will follow all safety directives at all times.

Physical Demands

Intermittent standing, walking, sitting, stooping, kneeling, and crouching. Lifting of 50lbs or less on an occasional basis and carrying of 25lbs or less on a frequent basis. Frequent pushing and pulling, twisting and turning of trunk, reaching and handling of objects, occasional climbing, balancing, and crawling.

Requirements

Candidates for this position must possess a valid Driver’s License and maintain an acceptable driving record in accordance with company policy. Employment offers are contingent upon successful completion of a comprehensive background screening and motor vehicle record review.

Equal Opportunity

Toyota of Kirkland is an equal opportunity employer and a drug-free workplace.