SERVICE VALET LEAD

Toyota of Kirkland; Kirkland (WA); Hybrid; USD 23,000 - 32,000; Full time

Benefits offered by this job

Paid holidays

Vacation

Medical/Dental/Vision/RX

Ancillary Benefits

401(k) plus company match

Job summary

Toyota of Kirkland in Kirkland, WA is seeking a Service Valet Lead to oversee the valet team and ensure smooth vehicle movement throughout the service process. You will serve as a working lead, coordinate staff, support advisors and technicians, and help create an exceptional guest experience.

Qualifications include prior customer service experience and willingness to lead daily operations. The role is full-time with hourly pay and a comprehensive benefits package.

Qualifications

• Customer service experience preferred.

Responsibilities

• Lead, train, and motivate a team of service valets and porters to deliver exceptional customer service.
• Assign daily responsibilities, manage schedules, and monitor productivity and performance.
• Oversee the check-in/check-out process for all customer vehicles.
• Facilitate the flow of vehicles through the service drive, parking lot and between facilities.
• Drive in a safe and legal manner.
• Maintain good customer and employee relations.

Skills

Customer service

Job description

Job Details

Job Location: TOK - Kirkland, WA 98034

Position Type: Full Time

Toyota of Kirkland, a dealership in the O'Brien Auto Group, is currently looking for a Service Valet Lead to join their team.

We are searching for an individual who is hardworking, friendly, and enjoy interacting with people. Previous customer service experience preferred.

This position pays $20 per hour.

All employees subject to eligibility requirements, we offer the following benefits:

• Paid holidays pursuant to the annual holiday calendar (typically five holidays)
• Vacation – based on hire date and paid based on position.
• Medical/Dental/Vision/RX
• Ancillary Benefits such as Short/Long Term Disability, Accident, Critical Illness, Life Insurance, Spousal/Child coverages, Flexible Spending
• 401(k) plus company match

The Service Valet Lead is responsible for overseeing the daily operations of the Service Valet team and ensuring vehicles are moved safely, efficiently, and accurately throughout the service process. This position serves as a working lead who helps coordinate the valet team, maintain organization, support Service Advisors and Technicians, and provide an exceptional experience for every guest.

Responsibilities Included

• Lead, train, and motivate a team of service valets and porters to deliver exceptional customer service
• Assign daily responsibilities, manage schedules, and monitor productivity and performance.
• Oversee the check-in/check-out process for all customer vehicles.
• Facilitate the flow of vehicles through the service drive, parking lot and between facilities.
• Fuel and clean loaner cars daily.
• Transport sales demo cars back to designated storage at the warehouse.
• Perform other job description as directed or scheduled, i.e., car wash, shuttle driver, team leader, shop maintenance.
• Maintain all outside parking lots.
• Drive in a safe and legal manner.
• Maintain good customer and employee relations.
• Report all important customer comments to management.
• Maintain a high level of personal cleanliness, hygiene, grooming and appearance.
• Wear required uniform and follow dress code.
• Be available to fill in shifts whenever possible.
• Perform other duties as assigned by management.
• Regular attendance and timeliness is essential.
• Work in cooperative, positive & professional manner with all personnel in the company.
• Treat members of the public and customers in a courteous and non-discriminatory manner. Maintain professional demeanor while at work.
• Must conform to company policy regarding non-discrimination and harassment.

Equipment/Machines/Tools Typically Used

• Pressure washers, steam cleaning equipment, water hoses and buckets, sponges, polishers, cloth rags, hand-held squeeze bottles, and mechanics hand tools.
• Rubber gloves to be worn as required.

Chemicals

• Numerous chemicals are used/handled on a frequent basis. Employee will be trained by their supervisor on the safe handling/use of these substances. Employee will follow all safety directives at all times.

Physical Demands

Intermittent standing, walking, sitting, stooping, kneeling, and crouching. Lifting of 50lbs or less on an occasional basis and carrying of 25lbs or less on a frequent basis. Frequent pushing and pulling, twisting and turning of trunk, reaching and handling of objects, occasional climbing, balancing, and crawling.

Candidates for this position must possess a valid Driver’s License and maintain an acceptable driving record in accordance with company policy. Employment offers are contingent upon successful completion of a comprehensive background screening and motor vehicle record review.

Toyota of Kirkland is an equal opportunity employer and a drug-free workplace.