Service Training Specialist - Technician Experience

Kone México; Massachusetts; Remote; USD 140,000 - 192,000; Full time

Job summary

Join a forward-thinking company as a Service Training Specialist, where you'll empower technicians through innovative training programs. This role is pivotal in enhancing service quality and safety standards, ensuring technicians are equipped with the latest skills and knowledge. With a focus on collaboration and continuous improvement, you'll help shape the future of urban mobility. Enjoy a flexible work environment, competitive salary, and comprehensive benefits as you make a meaningful impact on the lives of others. If you're passionate about training and development, this is the perfect opportunity for you.

Benefits

Competitive Salary

Flexible Work Schedule

Opportunities to Learn and Grow

Matching 401K

Comprehensive Health and Wellness Plans

Paid Holidays and Paid Time Off

Qualifications

• 5+ years of technical experience in a relevant industry.
• Bachelor's degree or equivalent experience in a similar field.

Responsibilities

• Plan and conduct training sessions for technicians on service methods.
• Collaborate with stakeholders to identify training needs and develop programs.
• Maintain training records and monitor the effectiveness of training.

Skills

Technical Experience

Training Development

Elevator Service/Repair Methods

Safety Culture Promotion

Education

Bachelor's Degree

5+ Years of Technical Experience

Tools

Training Materials

Assessment Tools

Job description

Service Training Specialist - Technician Experience

Service Training Specialist - Technician Experience

Founded in 1910, KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world’s cities better places to live by providing innovative solutions that help make people’s journeys safe, convenient and reliable. Our operations in over 60 countries around the world has helped us achieve our position as an innovation and sustainability leader with repeated recognitions by Forbes, Corporate Knights for clean capitalism and others.

Are you ready to make your next career move to join our team as a Service Training Specialist – Technician Experience for KONE?

Location of Position: Flexible within major cities in Canada/USA

• Do you enjoy conducting trainings and developing others?
• Does managing the production of training materials and tools excite you?
• Do you thrive in areas where priorities change from time to time?
• Are you skillful with elevator service/repair methods and tools?
• Do you demonstrate a passion for quality and results?
• Are you committed to promoting a safety culture in your team?

If you answered a resounding YES to these questions, then we have an amazing opportunity for you!

As our Service Training Specialist – Technician Experience, you will plan and conduct training sessions for technicians covering both new and existing service methods. Collaborate with business and function stakeholders and identify competence development needs and develop localized training for various target groups. This role is crucial in enabling field operatives to meet KONE's safety and quality standards, fulfill customer expectations, and achieve productivity targets.

You will bring 5+ years of technical experience to KONE. You will use the knowledge gained through your bachelor’s degree or 5 years of technical experience in a similar industry.

Additional Responsibilities:

• Understand how each technician process works down to the "key stroke required" to do each task.
• Support competence development surveys, assessments and other ways to find out the competence development needs.
• May supervise or conduct special training courses designed for selected key groups.
• Maintain and analyze organization and individual training records to monitor the effectiveness of internal and external training programs.
• Stay current on developments and innovations in training and education in industry and government education sectors so that the organization’s training activities develop accordingly.
• Ensures the training facilities and events meet KONE expectations.

We have the courage to hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because we believe diversity drives innovation:

• We value your authentic self
• Diversity, equity and inclusion is embedded in our strategy and values
• Collaborative, creative and supportive work environment
• Passionate about safety, quality and innovation
• We care about the communities where we live and work

Just some of our many benefits include:

• Competitive salary
• Flexible work schedule
• Opportunities to learn and grow
• Matching 401K
• Comprehensive health and wellness plans for the entire family
• Paid holidays and paid time off

Come share your passion and energy to make a positive impact at KONE for our customers and your career!

Budgeted Salary Range (will be determined based on location):

• (Dallas/Chicago/Portland): $130,000 - $180,000
• (Redmond/Boston): $140,000 - $192,000
• (Charlotte/Miramar/Cleveland): $122,000 - $167,000

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.