Service Training Specialist - Technician Experience

KONE; Boston (MA); On-site; USD 140,000 - 192,000; Full time

Job summary

An established industry player is seeking a dynamic Service Training Specialist to enhance technician training and development. This role involves planning and conducting training sessions, collaborating with stakeholders to identify training needs, and ensuring that safety and quality standards are met. With a focus on innovation and sustainability, this position offers a supportive work environment where you can thrive. If you are passionate about promoting a safety culture and have a strong technical background, this opportunity is perfect for you.

Benefits

Flexible schedule

401K matching

Health plans

Paid holidays

Learning opportunities

Qualifications

• 5+ years of technical experience or a relevant bachelor’s degree.
• Skilled in managing training materials and tools.

Responsibilities

• Plan and conduct training sessions for technicians.
• Collaborate with stakeholders to identify training needs.
• Ensure field operatives meet safety and quality standards.

Skills

Elevator service/repair methods

Training development

Safety culture promotion

Technical experience

Education

Bachelor's degree in a relevant field

Job description

Join to apply for the Service Training Specialist - Technician Experience role at KONE

1 week ago Be among the first 25 applicants

Join to apply for the Service Training Specialist - Technician Experience role at KONE

Get AI-powered advice on this job and more exclusive features.

Founded in 1910, KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world’s cities better places to live by providing innovative solutions that help make people’s journeys safe, convenient and reliable. Our operations in over 60 countries around the world have helped us achieve our position as an innovation and sustainability leader with repeated recognitions by Forbes, Corporate Knights for clean capitalism, and others.

Are you ready to make your next career move and join our team as a Service Training Specialist – Technician Experience for KONE?

Position Details

• Location: Flexible within major cities in Canada/USA
• Enjoy conducting trainings and developing others?
• Excited about managing the production of training materials and tools?
• Thrive in environments where priorities change?
• Skilled with elevator service/repair methods and tools?
• Passionate about quality and results?
• Committed to promoting a safety culture in your team?

If you answered YES to these questions, we have an exciting opportunity for you!

Role Responsibilities

• Plan and conduct training sessions for technicians on new and existing service methods.
• Collaborate with stakeholders to identify competence development needs and develop localized training.
• Ensure field operatives meet safety and quality standards, fulfill customer expectations, and achieve productivity targets.
• Bring 5+ years of technical experience or a relevant bachelor’s degree.
• Support competence development surveys, assessments, and training effectiveness monitoring.
• Maintain and analyze training records.
• Stay current on industry training and education developments.
• Ensure training facilities and events meet organizational expectations.

Our Values and Benefits

• We value diversity, equity, and inclusion.
• Supportive and innovative work environment.
• Focus on safety, quality, and innovation.
• Benefits include competitive salary, flexible schedule, learning opportunities, 401K matching, health plans, paid holidays, and more.

Additional Information

Salary ranges vary by location, e.g., Dallas/Chicago/Portland: $130,000 - $180,000; Boston/Redmond: $140,000 - $192,000; Charlotte/Miramar/Cleveland: $122,000 - $167,000.

We are an Equal Opportunity Employer and promote a culture of collaboration, innovation, and sustainability.