Service Training Specialist - Technician Experience

KONE; Charlotte (NC); Remote; USD 122,000 - 167,000; Full time

Job summary

An established industry player is seeking a dynamic Service Training Specialist to enhance technician training programs. This role is pivotal in developing training materials and conducting sessions that ensure technicians meet safety and quality standards. With a focus on innovation and collaboration, you will thrive in a supportive environment that prioritizes quality and results. If you have a passion for developing others and a strong technical background, this opportunity offers a chance to make a significant impact in the field of urban mobility solutions.

Benefits

Competitive salary

Flexible schedules

Learning opportunities

Matching 401K

Comprehensive health plans

Paid holidays

Qualifications

• 5+ years of technical experience in elevator service and repair.
• Experience in conducting training sessions for technical staff.

Responsibilities

• Plan and conduct training sessions for technicians on service methods.
• Collaborate with stakeholders to identify training needs.

Skills

Elevator service methods

Training development

Safety culture promotion

Technical experience

Education

Bachelor's degree or equivalent industry experience

Job description

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Founded in 1910, KONE is a global leader that provides elevators, escalators, and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world’s cities better places to live by providing innovative solutions that help make people’s journeys safe, convenient, and reliable. Our operations in over 60 countries around the world have helped us achieve our position as an innovation and sustainability leader with repeated recognitions by Forbes, Corporate Knights for clean capitalism, and others.

Are you ready to make your next career move and join our team as a Service Training Specialist – Technician Experience for KONE?

• Location of Position: Flexible within major cities in Canada/USA
• Do you enjoy conducting trainings and developing others?
• Does managing the production of training materials and tools excite you?
• Do you thrive in areas where priorities change from time to time?
• Are you skillful with elevator service/repair methods and tools?
• Do you demonstrate a passion for quality and results?
• Are you committed to promoting a safety culture in your team?

If you answered YES to these questions, then we have an exciting opportunity for you!

As our Service Training Specialist – Technician Experience, you will plan and conduct training sessions for technicians covering both new and existing service methods. Collaborate with stakeholders to identify competence development needs and develop localized training for various target groups. This role is crucial in enabling field operatives to meet safety and quality standards, fulfill customer expectations, and achieve productivity targets.

You will bring 5+ years of technical experience to KONE, gained through your bachelor’s degree or equivalent industry experience.

Additional Responsibilities:

• Understand how each technician process works down to the "key stroke required" to do each task.
• Support competence development surveys, assessments, and other methods to identify development needs.
• May supervise or conduct specialized training courses for selected groups.
• Maintain and analyze training records to monitor effectiveness.
• Stay current on industry developments and innovations in training and education.
• Ensure training facilities and events meet KONE expectations.

We value diversity and believe it drives innovation. We foster a collaborative, creative, and supportive work environment where safety, quality, and innovation are prioritized. Our benefits include competitive salary, flexible schedules, learning opportunities, matching 401K, comprehensive health plans, paid holidays, and more.

Join us to make a positive impact at KONE for our customers and your career!

*Beware of Recruitment Scams*

Salary ranges vary by location, e.g., Dallas/Chicago/Portland: $130,000 - $180,000; Redmond/Boston: $140,000 - $192,000; Charlotte/Miramar/Cleveland: $122,000 - $167,000.

We are an Equal Opportunity Employer committed to diversity and inclusion. Learn more at www.kone.com/careers.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Information Technology
• Industries: Industrial Machinery Manufacturing