Service Training Specialist - Technician Experience

KONE; Chicago (IL); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Service Training Specialist to enhance technician training and development. This role involves planning and conducting training sessions, collaborating with stakeholders, and ensuring compliance with safety and quality standards. With a focus on innovation and excellence, the company fosters a supportive environment where you can thrive professionally. If you have a passion for training and a strong technical background, this is your chance to make a positive impact in a dynamic organization committed to quality and safety.

Benefits

Competitive salary

Flexible work schedule

Opportunities to learn and grow

Matching 401K

Comprehensive health and wellness plans

Paid holidays and paid time off

Qualifications

• 5+ years of technical experience in a similar industry.
• Bachelor's degree or equivalent technical experience.

Responsibilities

• Plan and conduct training sessions for technicians.
• Collaborate with stakeholders to identify training needs.
• Maintain and analyze training records for effectiveness.

Skills

Elevator service/repair methods

Training development

Safety culture promotion

Technical experience

Education

Bachelor's degree in a technical field

Job description

Join to apply for the Service Training Specialist - Technician Experience role at KONE.

2 weeks ago Be among the first 25 applicants

Join to apply for the Service Training Specialist - Technician Experience role at KONE.

Founded in 1910, KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world’s cities better places to live by providing innovative solutions that help make people’s journeys safe, convenient and reliable. Our operations in over 60 countries around the world has helped us achieve our position as an innovation and sustainability leader with repeated recognitions by Forbes, Corporate Knights for clean capitalism and others.

Are you ready to make your next career move to join our team as a Service Training Specialist – Technician Experience for KONE?

• Location of Position: Flexible within major cities in Canada/USA
• Do you enjoy conducting trainings and developing others?
• Does managing the production of training materials and tools excite you?
• Do you thrive in areas where priorities change from time to time?
• Are you skillful with elevator service/repair methods and tools?
• Do you demonstrate a passion for quality and results?
• Are you committed to promoting a safety culture in your team?

If you answered a resounding YES to these questions, then we have an amazing opportunity for you!

As our Service Training Specialist – Technician Experience, you will plan and conduct training sessions for technicians covering both new and existing service methods. Collaborate with business and function stakeholders and identify competence development needs and develop localized training for various target groups. This role is crucial in enabling field operatives to meet KONE's safety and quality standards, fulfill customer expectations, and achieve productivity targets.

You will bring 5+ years of technical experience to KONE. You will use the knowledge gained through your bachelor’s degree or 5 years of technical experience in a similar industry.

Additional Responsibilities:

• Understand how each technician process works down to the "key stroke required" to do each task.
• Support competence development surveys, assessments and other ways to find out the competence development needs.
• May supervise or conduct special training courses designed for selected key groups.
• Maintain and analyze organization and individual training records to monitor the effectiveness of internal and external training programs.
• Stay current on developments and innovations in training and education in industry and government sectors so that the organization’s training activities develop accordingly.
• Ensure the training facilities and events meet KONE expectations.

We value your authentic self. Diversity, equity and inclusion are embedded in our strategy and values. We foster a collaborative, creative and supportive work environment. We are passionate about safety, quality and innovation. We care about the communities where we live and work.

Some of our benefits include:

• Competitive salary
• Flexible work schedule
• Opportunities to learn and grow
• Matching 401K
• Comprehensive health and wellness plans for the entire family
• Paid holidays and paid time off

Join us to make a positive impact at KONE for our customers and your career!