Service Trainer

Harbinger Motors; Garden Grove, Northern (CA, KY); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Harbinger Motors seeks a Service Trainer to design, develop, and deliver hands-on training for service technicians across our dealer network. Travel to dealer locations and training centers will be required to ensure technicians maintain Harbinger vehicles to the highest safety and quality standards.

The role emphasizes teaching, mentoring, and creating training materials, including labs, manuals, and diagnostic tools.

Qualifications

• 5+ years of experience as a Service Technician, Automotive Trainer, or in a related technical role.

Responsibilities

• Deliver multi-day instructor-led EV training sessions across dealer locations.
• Develop and update training modules for new Harbinger vehicle launches.
• Create training aids, manuals, and diagnostic tools.
• Mentor service technicians and act as a technical resource.
• Coordinate with Engineering and Service teams to update materials.
• Administer practical and written exams; track certifications in LMS.
• Ensure high-voltage safety and compliance in all training.
• Travel domestically up to 50%; passport required.

Skills

Teaching

EV systems

Diagnostics

Lab equipment

Mentoring

Education

5+ years experience as Service Technician/Automotive Trainer

Tools

LMS

Diagnostic tools

Job description

Harbinger is an American commercial electric vehicle (EV) company on a mission to transform an industry starving for innovation. Harbinger’s best-in‑class team of EV, battery, and drivetrain experts have pooled their deep experience to bring a first‑of‑its‑kind EV platform to support the growing demand for medium‑duty EVs and Hybrids. Harbinger: Familiar Form, Revolutionary Foundation.

Job Overview

The Service Trainer is responsible for developing, coordinating, and delivering high-quality, hands‑on technical training programs to service technicians working at our authorized EV dealer network. This role requires travel to various dealer locations and training centers to ensure all technicians possess the knowledge and skills necessary to maintain Harbinger's vehicles to the highest standard of quality and safety. The ideal candidate will have a passion for teaching and a strong background in electric vehicles and related technologies. This role will involve designing, developing, and delivering training programs for electric vehicle technicians, maintenance personnel, and other stakeholders.

What You'll Do

• Training Delivery
• Conduct comprehensive, multi-day, instructor‑led technical training sessions on EV‑specific topics, including high-voltage architecture and safety procedures, battery systems, charging infrastructure, powertrain components, vehicle networking, diagnostics, low voltage architecture, chassis and advanced driver‑assistance systems (ADAS).
• Deliver training using a variety of methods, including classroom instruction, hands‑on labs, virtual sessions, and on‑the‑job coaching.
• Adapt training style and content to meet the needs of diverse audiences and experience levels.
• Serve as a technical resource and mentor for service technicians, providing guidance and support to enhance their skills and knowledge.
• Collaborate with Engineering, Service Operations, and Technical Publications teams to develop new training modules and update existing materials based on new vehicle launches, service bulletin changes, and emerging field issues.
• Create and maintain training aids, lab vehicles, diagnostic tools, and participant manuals.
• Maintain expert level knowledge of Harbinger vehicles systems, technologies and repair systems.
• Assessment & Certification
• Develop and administer practical and written exams to evaluate technician competency.
• Manage and track dealer technician certification progress within the company's Learning Management System (LMS).
• Field Support & Feedback
• Act as a technical resource, providing ad‑hoc support and coaching to dealer service management and technicians.
• Collect feedback from the dealer network on training effectiveness and technical documentation to drive continuous improvement.
• Safety & Compliance
• Ensure all training emphasizes and strictly adheres to company and industry standards for high‑voltage safety and proper use of specialized service equipment.
• Travel
• Maintain a flexible schedule with required domestic travel up to 50% to various dealer sites and regional training centers. Can be heavier or lighter at times.
• Must have valid passport and be able to travel within the Americas

Who You Are

• Experience
• Minimum of 5+ years of experience as a Service Technician, Automotive Trainer, or in a related technical role.
• Minimum of 2